Ford 2005 E-450 v.3 Manuel d'utilisateur télécharger pdf (Page 185)

Making a decision

Board members review all available information related to each

complaint, including oral presentations, and arrive at a fair and impartial

decision. Board review may be terminated at any time by either party.

Every effort is made to decide the case within 40 days of the date that

all requested information is received by the Board. Since the Board

generally meets once a month, it may take longer for the Board to

consider some cases.

After a case is reviewed, the Board mails you a decision letter and a

form on which to accept or reject the Board’s decision. The decisions of

the Board are binding on Ford (and, in some cases, on the dealer) but

not on consumers who are free to pursue other remedies available to

them under state or federal law.

To request a DSB Brochure/Application

For a brochure/application, speak to your dealer or write/call the Board

at the following address/phone number:

Dispute Settlement Board

P.O. Box 1424

Waukesha, WI 53187–1424

1–800–428–3718

You may also contact the North American Customer Relationship Center

at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952

or by writing to the Center at the following address:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, Michigan 48121

UTILIZING THE MEDIATION/ARBITRATION PROGRAM

(CANADA ONLY)

In those cases where you continue to feel that the efforts by Ford of

Canada and the dealer to resolve a factory-related vehicle service

concern have been unsatisfactory, Ford of Canada participates in an

impartial third party mediation/arbitration program administered by the

Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight-forward and relatively speedy

alternative to resolve a disagreement when all other efforts to produce a

settlement have failed. This procedure is without cost to you and is

designed to eliminate the need for lengthy and expensive legal

proceedings.

2005 Econoline (eco)

Owners Guide (post-2002-fmt)

USA (fus)

Customer Assistance

185

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Ford 2005 E-450 v.3 Manuel d'utilisateur Page 185

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