Ford 2002 Explorer Sport Trac v.2 Manuel d'utilisateur télécharger pdf (Page 149)

from Ford and Lincoln Mercury dealership management, recognized for

their business leadership qualities.

What the Board needs

To have your case reviewed you must complete the application in the

DSB brochure and mail it to the address provided on the application

form. Some states will require you to use certified mail, with return

receipt requested.

Your application is reviewed and, if it is determined to be eligible, you

will receive an acknowledgment indicating:

• The file number assigned to your application.

• The toll-free phone number of the DSB’s independent administrator.

Your dealership and a Ford Motor Company representative will then be

asked to submit statements.

To properly review your case, the Board needs the following information:

• Legible copies of all documents and maintenance or repair orders

relevant to the case.

• The year, make, model, and Vehicle Identification Number (VIN) listed

on your vehicle ownership license.

• The date of repair(s) and mileage at the time of occurrence(s).

• The current mileage.

• The name of the dealer(s) who sold or serviced the vehicle.

• A brief description of your unresolved concern.

• A brief summary of the action taken by the dealer(s) and Ford Motor

Company.

• The names (if known) of all the people you contacted at the

dealership(s).

• A description of the action you expect to resolve your concern.

You will receive a letter of explanation if your application does not

qualify for Board review.

Oral presentations

If you would like to make an oral presentation, indicate YES to question

6 on the application. While it is your right to make an oral presentation

before the Board, this is not a requirement and the Board will decide the

case whether or not an oral presentation is made. An oral presentation

may be requested by the Board as well.

Customer Assistance

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Ford 2002 Explorer Sport Trac v.2 Manuel d'utilisateur Page 149