Ford 2002 Taurus v.4 Manuel d'utilisateur télécharger pdf (Page 175)

GETTING THE SERVICES YOU NEED

At home

Ford Motor Company and Ford of Canada have authorized dealerships to

service your vehicle. It is preferred that you return to the authorized

dealer where your vehicle was purchased when warranty repairs are

needed. However, you may also take your vehicle to another Ford Motor

Company or Ford of Canada dealership authorized for warranty repairs.

Certain warranty repairs require special training though, so not all

dealers are authorized to perform all warranty repairs. That means that

depending on the warranty repair needed, the vehicle may need to be

taken to another dealer. If a particular dealership cannot assist you, then

contact the Customer Relationship Center.

If you have questions or concerns, or are unsatisfied with the service you

are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,

please contact the Ford Customer Relationship Center.

Away from home

If you own a Ford or Mercury vehicle and are away from home when

your vehicle needs service, or if you need more help than the dealership

could provide, after following the steps described above, contact the

Ford Customer Relationship Center to find an authorized dealership to

help you.

In the United States:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, Michigan 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired: 1-800-232-5952)

www.ford.com

Customer Assistance

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Ford 2002 Taurus v.4 Manuel d'utilisateur Page 175