Ford 2012 Focus v.5 Manuel d'utilisateur télécharger pdf (Page 104)

Voice command issues

Issue Possible

Cause(s)

Possible Solution(s)

SYNC does not

understand or is

calling the wrong

contact when I

want to make a

call.

• You may be

using the wrong

voice commands.

• You may not be

saying the name

exactly as it is

saved.

• Contacts in your

phonebook may be

very short and

similar, or they

may contain

special characters.

• Your phonebook

contacts may be

saved in CAPS.

• Review the phone voice

commands at the beginning of the

phone chapter.

• Ensure that you are saying the

contacts exactly as they are

listed. For example, if a contact is

saved as Joe Wilson, say, “Call Joe

Wilson”.

• The system does better if you

list full names such as “Joe

Wilson” rather than “Joe”.

• Don’t use special characters

such as 123 or ICE as the system

will not recognize them.

• If contacts are saved in CAPS,

you will have to spell them. JAKE

will require you to say, “ Call

J-A-K-E.”

Helpful Hints

• Ensure that the interior of the vehicle is as quiet as possible. Wind

noise from open windows and road vibrations may prevent the system

from correctly recognizing spoken voice commands.

• Ensure that you are speaking naturally and without any large pauses

between words.

• After you pull

to begin a voice session, wait until the prompt

sounds and Listening appears in the display. Anything spoken prior to

this will not register with the system.

• You can, at any time, interrupt the system while it is speaking by

pulling

during an active voice session. The system will respond

with a listening prompt and allow you to speak a command.

• For a list of available voice commands, you can pull

and say,

“Help” after the tone. The system will audibly list voice commands

available in your current mode.

• The system’s microphone is either located in your rear view mirror or

in the headliner just above your windshield. Ensure that the

microphone area is kept free of obstructions.

Entertainment Systems

104

2012 Focus (foc)

Owners Guide, 5th Printing

USA (fus)

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Ford 2012 Focus v.5 Manuel d'utilisateur Page 104

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