Ford 2011 E-450 v.1 Manuel d'utilisateur télécharger pdf (Page 242)

scheduled so that you can present your case in an informal setting

before an impartial person. The arbitrator will consider the testimony

provided and make a decision after the hearing.

Disputes submitted to the BBB AUTO LINE program are usually decided

within forty days after you file your claim with the BBB. You are not

bound by the decision, and may reject the decision and proceed to court

where all findings of the BBB Auto Line dispute, and decision, are

admissible in the court action. Should you choose to accept the BBB

AUTO LINE decision, Ford is then bound by the decision, and must

comply with the decision within 30 days of receipt of your acceptance

letter.

BBB AUTO LINE Application: Using the information provided below,

please call or write to request a program application. You will be asked

for your name and address, general information about your new vehicle,

information about your warranty concerns, and any steps you have

already taken to try to resolve them. A Customer Claim Form will be

mailed that will need to be completed, signed and returned to the BBB

along with proof of ownership. Upon receipt, the BBB will review the

claim for eligibility under the Program Summary Guidelines.

You can get more information by calling BBB AUTO LINE at

1-800-955-5100, or writing to:

BBB AUTO LINE

4200 Wilson Boulevard, Suite 800

Arlington, Virginia 22203–1833

BBB AUTO LINE applications can also be requested by calling the Ford

Motor Company Customer Relationship Center at 1-800-392-3673.

Note: Ford Motor Company reserves the right to change eligibility

limitations, modify procedures, or to discontinue this process at any time

without notice and without obligation.

UTILIZING THE MEDIATION/ARBITRATION PROGRAM

(CANADA ONLY)

For vehicles delivered to authorized Canadian dealers. In those cases

where you continue to feel that the efforts by Ford of Canada and the

authorized dealer to resolve a factory-related vehicle service concern

have been unsatisfactory, Ford of Canada participates in an impartial

third party mediation/arbitration program administered by the Canadian

Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward and relatively speedy

alternative to resolve a disagreement when all other efforts to produce a

Customer Assistance

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2011 Econoline (eco)

Owners Guide, 1st Printing

USA (fus)

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Ford 2011 E-450 v.1 Manuel d'utilisateur Page 242

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