Ford 2011 E-450 v.1 Manuel d'utilisateur télécharger pdf (Page 241)

California Civil Code Section 1793.22(b) presumes that the manufacturer

has had a reasonable number of attempts to conform the vehicle to its

applicable express warranties if, within the first 18 months of ownership

of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs

first:

1. Two or more repair attempts are made on the same non-conformity

likely to cause death or serious bodily injury OR

2. Four or more repair attempts are made on the same nonconformity (a

defect or condition that substantially impairs the use, value or safety of

the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of

more than 30 calendar days (not necessarily all at one time)

In the case of 1 or 2 above, the consumer must also notify the

manufacturer of the need for the repair of the nonconformity at the

following address:

Ford Motor Company

16800 Executive Plaza Drive

Mail Drop 3NE-B

Dearborn, MI 48126

You are required to submit your warranty dispute to BBB AUTO LINE

before asserting in court any rights or remedies conferred by California

Civil Code Section 1793.22(b). You are also required to use BBB AUTO

LINE before exercising rights or seeking remedies created by the Federal

Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose

to seek redress by pursuing rights and remedies not created by California

Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,

resort to BBB AUTO LINE is not required by those statutes.

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM

(U.S. ONLY)

Your satisfaction is important to Ford Motor Company and to your dealer.

If a warranty concern has not been resolved using the three-step

procedure outlined on the first page of the Customer Assistance section,

you may be eligible to participate in the BBB AUTO LINE program.

The BBB AUTO LINE program consists of two parts – mediation and

arbitration. During mediation, a representative of the BBB will contact

both you and Ford Motor Company to explore options for settlement of

the claim. If an agreement is not reached during mediation or you do not

want to participate in mediation, and if your claim is eligible, you may

participate in the arbitration process. An arbitration hearing will be

Customer Assistance

241

2011 Econoline (eco)

Owners Guide, 1st Printing

USA (fus)

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Ford 2011 E-450 v.1 Manuel d'utilisateur Page 241

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