Ford 2002 Explorer v.2 Manuel d'utilisateur télécharger pdf (Page 318)

JOBNAME: T14191ExplOG-US PAGE: 318 SESS: 12 OUTPUT: Tue Aug 26 14:27:29 2014

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IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d) requires that, if a manufacturer

or its representative is unable to repair a motor vehicle to conform to the

vehicle’s applicable express warranty after a reasonable number of

attempts, the manufacturer shall be required to either replace the

vehicle with one substantially identical or repurchase the vehicle and

reimburse the buyer in an amount equal to the actual price paid or

payable by the consumer (less a reasonable allowance for consumer

use). The consumer has the right to choose whether to receive a refund

or replacement vehicle.

California Civil Code Section 1793.22(b) presumes that the manufacturer

has had a reasonable number of attempts to conform the vehicle to its

applicable express warranties if, within the first 18 months of ownership

of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs

first:

1. Two or more repair attempts are made on the same nonconformity

likely to cause death or serious bodily injury OR

2. Four or more repair attempts are made on the same nonconformity (a

defect or condition that substantially impairs the use, value or safety of

the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of

more than 30 calendar days (not necessarily all at one time)

In the case of 1 or 2 above, the consumer must also notify the

manufacturer of the need for the repair of the nonconformity at the

following address:

16800 Executive Plaza Drive

Mail Drop 3NE-B

Dearborn, MI 48126

Customer assistance

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Ford 2002 Explorer v.2 Manuel d'utilisateur Page 318