Ford 2002 Explorer v.2 Manuel d'utilisateur télécharger pdf (Page 308)

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In the United States:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, Michigan 48121

1-800-521-4140

(TDD for the hearing impaired: 1-800-232-5952)

In Canada:

Customer Relationship Centre

Ford Motor Company of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

In order to help you service your Ford or Lincoln Mercury vehicle, please

have the following information available when contacting a Customer

Relationship Center:

• Your telephone number (home and business)

• The name of the dealer and the city where the dealership is located

• The year and make of your vehicle

• The date of vehicle purchase

• The current odometer reading

• The vehicle identification number (VIN)

If you still have a complaint involving a warranty dispute, you may wish

to contact the Dispute Settlement Board (U.S.) or the Canadian Motor

Vehicle Arbitration Plan (CAMVAP), available in all of Canada.

In some states (in the U.S.) you must directly notify Ford in writing

before pursuing remedies under your state’s warranty laws. Ford is also

allowed a final repair attempt in some states.

In the United States, a warranty dispute must be submitted to the

Dispute Settlement Board before taking action under the Magnuson-Moss

Warranty Act, or to the extent allowed by state law, before pursuing

replacement or repurchase remedies provided by certain state laws. This

dispute handling procedure is not required prior to enforcing state

created rights or other rights which are independent of the

Magnuson-Moss Warranty Act or state replacement or repurchase laws.

Customer assistance

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Ford 2002 Explorer v.2 Manuel d'utilisateur Page 308