Ford 2004 Mustang v.3 Manuel d'utilisateur télécharger pdf (Page 149)

• sales disputes between customer and dealer

except those associated with warranty repairs or

concerns with the vehicle’s performance as

designed

• a request for reimbursement of consequential

expenses unless a service or product concern is

being reviewed

• items not covered by the New Vehicle Limited

Warranty (including maintenance and wear items)

• alleged personal injury/property damage claims

• cases currently in litigation

• vehicles not used primarily for family, personal or

household purposes (except in states where the

Dispute Settlement Board is required to review

commercial vehicles)

• vehicles with non-U.S. warranties

Concerns are ineligible for review if the New Vehicle

Limited Warranty has expired at receipt of your

application and, in certain states eligibility is

dependent upon the customer’s possession of the

vehicle.

Eligibility may differ according to state law. For

example, see the unique brochures for California,

West Virginia, Georgia and Wisconsin

purchasers/lessees.

Board membership

The Board consists of:

• Three consumer representatives

• A Ford or Lincoln Mercury dealership

representative

Consumer candidates for Board membership are

recruited and trained by an independent consulting

firm. The dealership Board member is chosen from

Ford and Lincoln Mercury dealership management,

recognized for their business leadership qualities.

2004 04- Mustang (mus)

Owners Guide (post-2002-fmt)

USA English (fus)

Customer Assistance

149

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Ford 2004 Mustang v.3 Manuel d'utilisateur Page 149