Ford 2004 Mustang v.3 Manuel d'utilisateur télécharger pdf (Page 152)

UTILIZING THE MEDIATION/ARBITRATION

PROGRAM (CANADA ONLY)

In those cases where you continue to feel that the

efforts by Ford and the dealer to resolve a

factory-related vehicle service concern have been

unsatisfactory, Ford of Canada participates in an

impartial third party mediation/arbitration program

administered by the Canadian Motor Vehicle

Arbitration Plan (CAMVAP).

The CAMVAP program is a straight-forward and

relatively speedy alternative to resolve a

disagreement when all other efforts to produce a

settlement have failed. This procedure is without

cost to you and is designed to eliminate the need for

lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party

arbitrators conduct hearings at mutually convenient

times and places in an informal environment. These

impartial arbitrators review the positions of the

parties, make decisions and, when appropriate,

render awards to resolve disputes. CAMVAP

decisions are fast, fair, and final; the arbitrator’s

award is binding both to you and Ford of Canada.

CAMVAP services are available in all territories and

provinces. For more information, without charge or

obligation, call your CAMVAP Provincial

Administrator directly at 1-800-207-0685.

GETTING ASSISTANCE OUTSIDE THE U.S. AND

CANADA

Before exporting your vehicle to a foreign country,

contact the appropriate foreign embassy or

consulate. These officials can inform you of local

vehicle registration regulations and where to find

unleaded fuel.

If you cannot find unleaded fuel or can only get fuel

with an anti-knock index lower than is

recommended for your vehicle, contact a district or

owner relations/customer relationship office.

2004 04- Mustang (mus)

Owners Guide (post-2002-fmt)

USA English (fus)

Customer Assistance

152

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Ford 2004 Mustang v.3 Manuel d'utilisateur Page 152

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