Ford 2004 Mustang v.3 Manuel d'utilisateur télécharger pdf (Page 151)

Oral presentations

If you would like to make an oral presentation,

indicate YES to question 6 on the application. While

it is your right to make an oral presentation before

the Board, this is not a requirement and the Board

will decide the case whether or not an oral

presentation is made. An oral presentation may be

requested by the Board as well.

Making a decision

Board members review all available information related

to each complaint, including oral presentations, and

arrive at a fair and impartial decision. Board review

may be terminated at any time by either party.

Every effort is made to decide the case within 40

days of the date that all requested information is

received by the Board. Since the Board generally

meets once a month, it may take longer for the

Board to consider some cases.

After a case is reviewed, the Board mails you a

decision letter and a form on which to accept or reject

the Board’s decision. The decisions of the Board are

binding on Ford (and, in some cases, on the dealer)

but not on consumers who are free to pursue other

remedies available to them under state or federal law.

To request a DSB Brochure/Application

For a brochure/application, speak to your dealer or

write/call the Board at the following address/phone

number:

Dispute Settlement Board

P.O. Box 1424

Waukesha, WI 53187–1424

1–800–428–3718

You may also contact the North American Customer

Relationship Center at 1-800-392-3673 (Ford), TDD

for the hearing impaired: 1-800-232-5952 or by

writing to the Center at the following address:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, Michigan 48121

2004 04- Mustang (mus)

Owners Guide (post-2002-fmt)

USA English (fus)

Customer Assistance

151

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Ford 2004 Mustang v.3 Manuel d'utilisateur Page 151

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