Ford 2006 Escape v.1 Manuel d'utilisateur télécharger pdf (Page 222)

GETTING THE SERVICES YOU NEED

At home

You must take your Ford vehicle to an authorized Ford dealer for

warranty repairs. While any Ford dealership handling your vehicle line

will provide warranty service, we recommend you return to your selling

dealer who wants to ensure your continued satisfaction. Please note that

certain warranty repairs require special training and/or equipment, so not

all dealers are authorized to perform all warranty repairs. This means

that, depending on the warranty repair needed, you may have to take

your vehicle to another dealer. A reasonable time must be allowed to

perform a repair after taking your vehicle to the dealership. Repairs will

be made using Ford or Motorcraft parts, or remanufactured or other

parts that are authorized by Ford.

If you have questions or concerns, or are unsatisfied with the service you

are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company

policies or procedures, please contact the Ford Customer Relationship

Center at 1-800-392-3673 (FORD).

Away from home

If you own a Ford or Mercury vehicle and are away from home when

your vehicle needs service, or if you need more help than the dealership

could provide, after following the steps described above, contact the

Ford Customer Relationship Center to find an authorized dealership to

help you.

In the United States:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired: 1-800-232-5952)

www.customersaskford.com

2006 Escape (204)

Owners Guide (post-2002-fmt)

USA (fus)

Customer Assistance

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Ford 2006 Escape v.1 Manuel d'utilisateur Page 222