Ford 2002 Escort v.1 Manuel d'utilisateur télécharger pdf (Page 139)

taken to another dealer. If a particular dealership can not assist you,

then contact the Customer Relationship Center.

If you have questions or concerns, or are unsatisfied with the service you

are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing dealership.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,

please contact the Ford Customer Relationship Center.

Away from home

If you own a Ford or Mercury vehicle and are away from home when

your vehicle needs service, or if you need more help than the dealership

could provide, after following the steps described above, contact the

Ford Customer Relationship Center to find an authorized dealership to

help you. In the United States:

Ford Motor Company

Customer Relationship Center

16800 Executive Plaza Drive

P.O. Box 6248

Dearborn, Michigan 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired: 1-800-232-5952)

In Canada:

Customer Relationship Centre

Ford Motor Company of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

If you own a Lincoln vehicle and are away from home when your vehicle

needs service, or if you need more help than the dealership could

provide, after following the steps described above, contact the Ford

Customer Relationship Center to find an authorized dealership to help

you.

Customer Assistance

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Ford 2002 Escort v.1 Manuel d'utilisateur Page 139