Ford 2001 E-450 Manuel d'utilisateur télécharger pdf (Page 121)

GETTING ROADSIDE ASSISTANCE

To fully assist you should you have a vehicle concern, Ford offers a

complimentary roadside assistance program. This program is separate

from the New Vehicle Limited Warranty. The service is available:

• 24–hours, seven days a week

• for the Basic warranty period (Canada) or New Vehicle Limited

Warranty period (U.S.) of three years or 60 000 km (36 000 miles),

whichever comes first on Ford and Mercury vehicles, and four years or

80 000 km (50 000 miles) on Lincoln vehicles

Roadside assistance will cover:

• changing a flat tire

• jump-starts

• lock-out assistance

• limited fuel delivery*

• towing of your disabled vehicle to the nearest Ford dealership, or your

selling dealer if within 25 kms (15.5 miles) of the nearest Ford

Dealership (one tow per disablement). Even non-warranty related

tows, like accidents or getting stuck in the mud or snow, are covered

(some exclusions apply, such as impound towing or repossession).

* Canadian customers refer to your Roadside Assistance supplement for

exact fuel amounts.

Using roadside assistance

Complete the roadside assistance identification card and place it in your

wallet for quick reference. In the United States, this card is found in the

Owner Guide portfolio in the glove compartment in Ford vehicles and is

mailed to you if you own a Mercury or Lincoln. In Canada, the card is

found in the Roadside Assistance book in the glove compartment.

To receive roadside assistance in the United States:

• Ford or Mercury vehicle customers call 1-800-241-3673.

• Lincoln vehicle customers call 1–800–521–4140

To receive roadside assistance in Canada, customers call

1–800–665–2006.

Roadside emergencies

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Ford 2001 E-450 Manuel d'utilisateur Page 121