Ford 2004 Expedition v.3 Manuel d'utilisateur télécharger pdf (Page 281)

Every effort is made to decide the case within 40 days of the date that

all requested information is received by the Board. Since the Board

generally meets once a month, it may take longer for the Board to

consider some cases.

After a case is reviewed, the Board mails you a decision letter and a

form on which to accept or reject the Board’s decision. The decisions of

the Board are binding on Ford (and, in some cases, on the dealer) but

not on consumers who are free to pursue other remedies available to

them under state or federal law.

To request a DSB Brochure/Application

For a brochure/application, speak to your dealer or write/call the Board

at the following address/phone number:

Dispute Settlement Board

P.O. Box 1424

Waukesha, WI 53187–1424

1–800–428–3718

You may also contact the North American Customer Relationship Center

at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952

or by writing to the Center at the following address:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, Michigan 48121

UTILIZING THE MEDIATION/ARBITRATION PROGRAM

(CANADA ONLY)

In those cases where you continue to feel that the efforts by Ford and

the dealer to resolve a factory-related vehicle service concern have been

unsatisfactory, Ford of Canada participates in an impartial third party

mediation/arbitration program administered by the Canadian Motor

Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight-forward and relatively speedy

alternative to resolve a disagreement when all other efforts to produce a

settlement have failed. This procedure is without cost to you and is

designed to eliminate the need for lengthy and expensive legal

proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct

hearings at mutually convenient times and places in an informal

environment. These impartial arbitrators review the positions of the

2004 Expedition (exd)

Owners Guide (post-2002-fmt)

USA English (fus)

Customer Assistance

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Ford 2004 Expedition v.3 Manuel d'utilisateur Page 281

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