Ford 2013 Fusion v.1 Manuel d'utilisateur télécharger pdf (Page 221)

GETTING THE SERVICES YOU

NEED

Warranty repairs to your vehicle must be

performed by an authorized dealer. While

any authorized dealer handling your vehicle

line will provide warranty service, we

recommend you return to your selling

authorized dealer who wants to ensure

your continued satisfaction.

Please note that certain warranty repairs

require special training and equipment, so

not all authorized dealers are authorized

to perform all warranty repairs. This means

that, depending on the warranty repair

needed, you may have to take your vehicle

to another authorized dealer.

A reasonable time must be allowed to

perform a repair after taking your vehicle

to the authorized dealer. Repairs will be

made using Ford or Motorcraft® parts, or

remanufactured or other parts that are

authorized by Ford.

Away From Home

If you are away from home when your

vehicle needs service, contact the Ford

Customer Relationship Center or use the

online resources listed below to find the

nearest authorized dealer.

In the United States:

Mailing address

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

Telephone

1-800-392-3673 (FORD)

(TDD for the hearing impaired:

1-800-232-5952)

Online

Additional information and resources are

available online at www.fordowner.com

These are some of the items that can be

found online:

• U.S. dealer locator by Dealer Name,

City/State, or Zip Code

• Owner Manuals

• Maintenance Schedules

• Recalls

• Ford Extended Service Plans

• Ford Genuine Accessories

• Service specials and promotions.

In Canada:

Mailing address

Customer Relationship Centre

Ford Motor Company of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

Telephone

1-800-565-3673 (FORD)

Online

www.ford.ca

Additional Assistance

If you have questions or concerns, or are

unsatisfied with the service you are

receiving, follow these steps:

1. Contact your Sales Representative or

Service Advisor at your selling/servicing

authorized dealer.

2. If your inquiry or concern remains

unresolved, contact the Sales Manager,

Service Manager or Customer Relations

Manager.

3. If you require assistance or clarification

on Ford Motor Company policies,

please contact the Ford Customer

Relationship Center.

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Customer Assistance

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