Ford 2002 F-550 v.2 Manuel d'utilisateur télécharger pdf (Page 192)

GETTING ROADSIDE ASSISTANCE

To fully assist you should you have a vehicle concern, Ford Motor

Company offers a complimentary roadside assistance program. This

program is separate from the New Vehicle Limited Warranty. The service

is available:

• 24–hours, seven days a week

• for the New Vehicle Limited Warranty period of three years or

60 000 km (36 000 miles), whichever occurs first on Ford and

Mercury vehicles, and four years or 80 000 km (50 000 miles) on

Lincoln vehicles*.

Roadside assistance will cover:

• changing a flat tire

• jump-starts

• lock-out assistance

• limited fuel delivery*

• towing of your disabled vehicle to the nearest Ford Motor Company

dealership, or your selling dealer if within 25 kms (15.5 miles) of the

nearest Ford Motor Company dealership (one tow per disablement).

Even non-warranty related tows, like accidents or getting stuck in the

mud or snow, are covered (some exclusions apply, such as impound

towing or repossession).

* Canadian customers refer to your Owner Information Guide for exact

fuel amounts.

USING ROADSIDE ASSISTANCE

Complete the roadside assistance identification card and place it in your

wallet for quick reference. In the United States, this card is found in the

Owner Guide portfolio in the glove compartment in Ford vehicles and is

mailed to you if you own a Mercury or Lincoln. In Canada, the card is

found in the Roadside Assistance book in the glove compartment.

U.S. Ford or Mercury vehicle customers who require roadside assistance,

call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.

Canadian customers who require roadside assistance, call

1–800–665–2006.

If you need to arrange roadside assistance for yourself, Ford Motor

Company will reimburse a reasonable amount. To obtain reimbursement

information, U.S. Ford or Mercury vehicles customers call

1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140.

Canadian customers who need to obtain reimbursement information, call

1–800–665–2006.

Roadside Emergencies

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Ford 2002 F-550 v.2 Manuel d'utilisateur Page 192