Ford 2014 Mustang v.2 Manuel d'utilisateur télécharger pdf (Page 353)

Vehicle Health Report and SYNC Services (Traffic, Directions and

Information) issues

Issue Possible cause(s) Possible solution(s)

I received a

text that the

Vehicle Health

Report is not

activated.

• Your account may

not be activated on the

website, OR

• You may have the

wrong VIN (vehicle

identification number)

listed.

• This is a free feature, but you

must first register online to use it.

• Make sure that your VIN is

correctly listed in your account.

I am unable to

retrieve the

report on the

website, or I

receive a

system error.

The preferred dealer

information did not

load correctly.

When you register your account,

you must list a preferred dealer. If

one is already listed, try selecting

another dealer and logging out.

Log back in and change it back to

your preferred dealer and retrieve

the report.

I am unable to

submit a

report.

• This could be due to

your phone’s

compatibility, OR

• Bad signal strength,

OR

• Your phone may not

be activated on the

website.

• Update your mobile number in

your account on the website.

• Make sure you have full signal

strength and that your Bluetooth

volume level has been turned up.

• Try deleting your phone and

performing a clean pairing.

I heard a

commercial

when I tried

to use Traffic,

Directions and

Information.

• The phone in use is

not activated, OR

• Your phone has ID

blocker active.

• This is a free feature, but you

must first register online to use it.

• Turn off ID blocker on your

phone as the system recognizes

you by your phone number.

• Make sure the currently

connected phone is the same one

that is registered on your

SyncMyRide account.

352 SYNC®

2014 05+ Mustang (197)

Owners Guide gf, 2nd Printing, May 2013

USA (fus)

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