Ford 2013 C-MAX Hybrid v.2 Manuel d'utilisateur

DM5J 19A321 FA | September 2012 | Second Printing | Owner’s Manual | C-MAX | Litho in U.S.A.fordowner.com ford.ca2013 C-MAX HYBRID

ABOUT THIS MANUALThank you for choosing Ford. We recommend that you take some time toget to know your vehicle by reading this manual. The more that yo

Signal Indicator MirrorsThe outer portion of the appropriate mirror housing will blink when theturn signal is activated.Integrated Blind Spot MirrorsW

INTERIOR MIRRORWARNING: Do not adjust the mirror when your vehicle ismoving.Note: Do not clean the housing or glass of any mirror with harshabrasives,

SUN SHADE (IF EQUIPPED)WARNING: Do not let children play with the sun shade or leavethem unattended in the vehicle. They may seriously hurtthemselves.

Sun Shade RelearningWARNING: The bounce-back function is not active during thisprocedure. Make sure that there are no obstacles in the way ofthe movin

GAUGESCluster shown in standard measure – metric clusters similar.A. Left Information DisplayB. SpeedometerC. Right Information Display: See the MyTou

Common DisplaysNote: Battery gauge information can be individually selected on or offthrough Battery Display in the Options sub-menu. From any main di

Fuel Gauge: The fuel gauge will indicate approximately how much fuel isleft in the fuel tank. The fuel gauge may vary slightly when your vehicle ismov

WARNING LAMPS AND INDICATORSThe following warning lamps and indicators will alert you to a vehiclecondition that may become serious. Some lamps will i

Cruise Control (if equipped)It will illuminate when you switch this feature on.Direction IndicatorIlluminates when the left or right turn signal or th

Front AirbagIf it fails to illuminate on startup, continues to flash or remainson, it indicates a malfunction. Have the system checked by yourauthoriz

SYMBOL GLOSSARYWARNING: You risk death or serious injury to yourself andothers if you do not follow the instruction highlighted by thewarning symbol.T

Overdrive Cancel and Grade Assist (if equipped)It will illuminate when the overdrive function of thetransmission has been turned off and the grade ass

Stability Control SystemDisplays when the AdvanceTrac®/Traction control is active. Ifthe light remains on, have the system serviced immediately.Stabil

GENERAL INFORMATIONWARNING: Driving while distracted can result in loss of vehiclecontrol, accident and injury. Ford strongly recommends thatdrivers u

Main menuFrom the main menu bar on the left side of the information display, youcan choose from the following categories:Display ModeTrip1&2Fuel E

Display ModeInform:Avg Fuel Economy +Battery Gauge + FuelGaugeInstantaneous Fuel — —Battery Display Regen Active Apply to allscreens(overlay)Charge As

Display ModeMenu level 2 Menu level 3 Menu level 4 Menu level 5MyViewChange MyViewVehicle Range Average SpeedAvg Fuel Vehicle RangePower Avg FuelSplit

Display ModeEnergi onlyEV: Auto(consumption gauge,accessory powergauge)EV: Now(consumption gaugewith budget cup,accessory powergauge, override)EV: Lat

• Inform — Inform shows the fuel level, battery display and averagefuel economy, with options available for the Battery Display and anInstantaneous Fu

• Split Power— This gauge indicates the power being supplied by thevehicle’s two power sources: the high voltage battery and the gasolineengine. When

• Coolant Temp – Indicates engine coolant temperature. At normaloperating temperature, the level indicator will be white and will be inthe normal rang

Symbol Description Symbol Description Symbol DescriptionFuel pumpresetFusecompartmentHazardwarningflasherHeated rearwindowInteriorluggagecompartmentre

Trip1&2Use the arrow buttons to choose between the following.Note: Pressing OK stops/starts the timer. Holding OK resetsthe odometer and timer.Tri

Fuel EconomyUse the arrow buttons to choose the desired energy display.Fuel EconomyMenu level 2 Menu level 3 Menu level 4 Menu level 5Fuel History:Ins

InformationIn this mode, you can view different vehicle system informationand perform a system check.WarningsXX Warnings Displays the number of warnin

SettingsIn this mode, you can configure different driver setting choices.Note: Some items are optional and may not appear.Note: *Some MyKey items will

Settings*MyKeyCreate MyKeyHoldOKtocreate MyKey—Traction ControlAlways On /User Selectable—Max Speed Set to 80 MPH(130 km/h) /Off—Speed Minder 45 mph(7

Brake Coach Display: This appears after the vehicle has come to a stop.It coaches you to brake in a manner which maximizes the amount ofenergy returne

Brake System Message Action / DescriptionBrake Fluid Level LOW Indicates the brake fluid level islow and the brake system shouldbe inspected immediate

Charging and Electrical SystemMessageAction / DescriptionReady to Drive Displays when the vehicle is readyto drive.Engine On Displays when the engine

Hill Start Assist Message Action / DescriptionHill Start Assist Active Displays when hill start assist isactive.Hill Start Assist OFF Displays when hi

Keyless Vehicle / ImmobilizerMessageAction / DescriptionPress Brake to Start Displayed as a reminder to applythe brake as needed when starting.Press B

DATA RECORDINGService Data RecordingService data recorders in your vehicle are capable of collecting and storingdiagnostic information about your vehi

Maintenance Message Action / DescriptionLOW Engine Oil Pressure Stop the vehicle as soon as safelypossible, turn off the engine.Check the oil level. I

Maintenance Message Action / DescriptionSee Manual Indicates a powertrain orhigh-voltage charge system faulthas been detected. If the indicatorstays o

MyKey® Message Action / DescriptionBuckle Up to Unmute Audio Displays when a MyKey® is in useand Belt-Minder® is activated.MyKey Park Aid Cannot beDea

Power Steering Message Action / DescriptionPower Steering Assist Fault The power steering system hasdisabled power steering assist dueto a system erro

GENERAL AUDIO INFORMATIONRadio Frequencies and Reception FactorsAM and FM frequencies are established by the Federal CommunicationsCommission (FCC) an

MP3 Track and Folder StructureAudio systems capable of recognizing and playing MP3 individual tracksand folder structures work as follows:• There are

AM/FM/CD WITH SYNC®WARNING: Driving while distracted can result in loss of vehiclecontrol, accident and injury. Ford strongly recommends that youuse e

D. OK: Press this button to confirm on-screen selections after pressingMENU.E. Clock: Set the time:1. Press the H or M buttons on the outside of the d

N. Function Button 2: Select different functions of the audio systemdepending on which mode you are in (such as Radio mode or CD mode).O. Function But

SIRIUSScan Select for a brief sampling of all availablechannels.Show ESN Select to view your satellite radio electronicserial number (ESN). You need t

gender, age, and crash location) is recorded (see limitationsregarding 911 Assist and Traffic, Directions and Information privacybelow). However, part

Audio SettingsSpd. Comp. Vol. Automatically adjusts the volume tocompensate for speed and wind noise. You canset the system between 0 and +7.Sound Sel

AM/FM SINGLE CD PREMIUM AUDIO SYSTEMWARNING: Driving while distracted can result in loss of vehiclecontrol, accident and injury. Ford strongly recomme

AM/FM/SINGLE CD SONY® AUDIO SYSTEMWARNING: Driving while distracted can result in loss of vehiclecontrol, accident and injury. Ford strongly recommend

D. TUNE + and TUNE - :• In radio mode, press these buttons to manually search through theradio frequency band.• In SIRIUS mode, press these buttons to

The auxiliary input jack (AIJ) allowsyou to connect and play music fromyour portable music player throughyour vehicle speakers. You can useany portabl

MEDIA HUB (IF EQUIPPED)The media hub is located in the center console and has the followingfeatures:A. A/V inputsB. SD card slotC. USB portsFor more i

SIRIUS® Satellite Radio ServiceNote: SIRIUS® reserves the unrestricted right to change, rearrange, add ordelete programming including canceling, movin

SIRIUS® Troubleshooting TipsRadio Display Condition Possible ActionInvalid Channel The channel is nolonger available.Tune to anotherchannel or choosea

AUTOMATIC CLIMATE CONTROLA. AUTO: Press to select automatic operation. The system automaticallycontrols the temperature, amount and distribution of th

I. Footwell: Press to distribute air through the footwell air vents.J. Air conditioning: Press to switch the air conditioning on or off. Airconditioni

CALIFORNIA PROPOSITION 65WARNING: Some constituents of engine exhaust, certain vehiclecomponents, certain fluids contained in vehicles and certainprod

HINTS ON CONTROLLING THE INTERIOR CLIMATEGeneral HintsNote: Prolonged use of recirculated air may cause the windows to fogup.Note: A small amount of a

Recommended Settings for Heating1 Press the slow fan speed button.2 Adjust the temperature control to the midway point of the hotsettings.3 Press the

HEATED WINDOWS AND MIRRORS (IF EQUIPPED)Heated Rear WindowNote: The vehicle must be running to use this feature.Press the control to clear the rear wi

REMOTE START CLIMATE OPERATION (C-MAX ENERGI ONLY)The climate control system adjusts the cabin temperature during remotestart.You cannot adjust the sy

SITTING IN THE CORRECT POSITIONWARNING: Sitting improperly out of position or with the seatback reclined too far can take off weight from the seat cus

HEAD RESTRAINTSWARNING: To minimize the risk of neck injury in the event of acrash, the driver and passenger occupants should not sit in oroperate the

The head restraints consist of:A. An energy absorbing head restraintB. Two steel stemsC. Guide sleeve adjust and release buttonD. Guide sleeve unlock

Remove:1. Press and hold buttons C.2. Pull the head restraint up.Install: Align the steel stems into the guide sleeves and push the headrestraint down

MANUAL SEATSWARNING: Do not adjust the driver’s seat or seat back while thevehicle is moving.Moving the seats backwards andforwardsWARNING: Rock the s

Recline adjustmentWARNING: Before returning the seat back to its original position,make sure that cargo or any objects are not trapped behind theseat

Collision RepairsWe hope that you never experience a collision, but accidents do happen.Genuine Ford replacement collision parts meet our stringentreq

POWER SEATS (IF EQUIPPED)WARNING: Never adjust the driver’s seat or seat back when thevehicle is moving.WARNING: Before returning the seat back to its

REAR SEATSFolding the Seat Back (If Equipped)1. Press the button on the outboardside of each rear outboard headrestto fold them. Make sure the rearcen

HEATED SEATS (IF EQUIPPED)WARNING: Persons who are unable to feel pain to the skinbecause of advanced age, chronic illness, diabetes, spinal cordinjur

HOMELINK® WIRELESS CONTROL SYSTEM (IF EQUIPPED)WARNING: Make sure that the garage door and security deviceare free from obstruction when you are progr

ProgrammingNote: Put a new battery in the hand-held transmitter. This will ensurequicker training and accurate transmission of the radio-frequency sig

6. Return to your car.7. Press and hold the functionbutton you want to program for2 seconds, then release. Repeat thisstep. Depending on your brand of

Programming HomeLink® to a Genie Intellicode® 2 garage dooropenerNote: The Genie Intellicode® 2 transmitter must already beprogrammed to operate with

Programming HomeLink® to the Genie Intellicode® garage dooropener motorNote: You may need a ladder to access the garage door opener motor.To program H

AUXILIARY POWER POINTSWARNING: Do not plug optional electrical accessories into thecigarette lighter socket (if equipped). Improper use of the lighter

110 Volt AC Power Point (If Equipped)WARNING: Do not keep electrical devices plugged in the powerpoint whenever the device is not in use. Do not use a

MOBILE COMMUNICATIONS EQUIPMENTUsing mobile communications equipment is becoming increasinglyimportant in the conduct of business and personal affairs

CENTER CONSOLEWARNING: Use only soft cups in the cupholder. Hard objectscan injure you in a collision.Your vehicle may be equipped with a variety of c

GENERAL INFORMATIONWARNING: Extended idling at high engine speeds can producevery high temperatures in the engine and exhaust system,creating the risk

0 (Off): The ignition is off.I (Accessory): Allows the electrical accessories, such as the radio, tooperate.II (On): All electrical circuits are opera

The system does not function if:• the key frequencies are jammed.• the key battery has no charge.If you are unable to start your vehicle, do the follo

Stopping the Engine When Your Vehicle is MovingWARNING: Switching off the engine when the vehicle is stillmoving will result in a loss of brake and st

Note: If you cannot start your engine on the first try, wait for a shortperiod of time and try again.If you have difficulty starting the engine when t

We recommend that you do the following for safe and correct operation:• Use a 16-gauge outdoor extension cord that is product certified byUnderwriter’

HYBRID OPERATIONHybrid electric vehicles combine electric and gasoline propulsion to providebreakthrough performance and improved efficiency. It requi

• charge level of high voltage battery is low• very high or low outside temperature (to provide system cooling orheating) For C-MAX Energi vehicles, c

The high voltage battery is located behind the rear seat or underneaththe load floor. The rear seats can be lowered to increase cargo space.If the veh

GENERAL INFORMATIONSee the following sections for directions on how to properly use safetyrestraints for children.WARNING: Always make sure your child

• Aggressive driving increases the amount of energy required to moveyour vehicle. In general, better fuel economy is achieved with mild tomoderate acc

Frequently Asked QuestionsQuestion AnswerWhat are the series of clicks fromthe cargo area when I first turnthe key in the ignition?The high voltage ba

Question AnswerWhy does my engine never shutdown above 60 mph (96 km/h)?The engine is required to turn onabove this speed to protect thetransmission h

Question AnswerWhat is the fan noise I hear fromthe rear of my hybrid?The fan noise comes from a fanlocated inside the high voltagebattery. This fan t

Question AnswerCan you charge the battery with aplug into an A/C outlet?There are no provisions forcharging the high voltage batteryfrom a power suppl

2. Press the accelerator pedal fully. A pop up message stating Press OKto Enable Engine will appear. Press OK on the left steering wheelbutton to acti

SAFETY PRECAUTIONSWARNING: Do not overfill the fuel tank. The pressure in anoverfilled tank may cause leakage and lead to fuel spray and fire.WARNING:

• Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes,remove contact lenses (if worn), flush with water for 15 minutes andseek med

Fuel Freshness Mode (Energi Vehicles Only)Fuel freshness mode keeps the fuel system functional and the fuel fresh.Old fuel can damage the engine and f

Use the following guidelines to avoid electrostatic charge build-up whenfilling an ungrounded fuel container:• Place approved fuel container on the gr

Recommendations for Safety Restraints for ChildrenChild size, height, weight, orageRecommendedrestraint typeSmallchildrenChildren who have outgrown or

Note: A fuel spillage concern may occur if overfilling the fuel tank. Donot overfill the tank to the point that the fuel is able to bypass the fuelfil

When fueling your vehicle:1. Put the vehicle in P (Park) and turn the ignition off.2. Press the fuel button located onthe instrument panel.3. Wait up

Manual override procedureWARNING: The fuel system may be under pressure. Insert thefuel nozzle slowly. If you hear a hissing sound near the fuel fille

If the fuel fill inlet was not properly closed, a Check Fuel Fill Inletmessage may appear on the information display screen. At the nextopportunity, d

Refilling with a Portable Fuel ContainerWARNING: Do not insert the nozzle of portable fuel containersor aftermarket funnels into the capless fuel syst

After locating the white plastic funnel:1. Slowly insert the funnel into the capless fuelsystem.2. Fill the vehicle with fuel from the portable fuelco

Calculating Fuel EconomyDo not measure fuel economy during the first 1000 miles (1600 kilometers)of driving (this is your engine’s break-in period); a

• Have the items listed in Scheduled Maintenance Informationperformed according to the specified schedule.The scheduled maintenance items listed in Sc

3. The fuel fill inlet may not have been properly closed. See Easy Fuel®No Cap Fuel System in this chapter.4. Driving through deep water—the electrica

The OBD-II system is designed to check the emission control systemduring normal driving. A complete check may take several days. If thevehicle is not

Introduction 9Child Safety 17Child seats...19Child seat positioning ...19Boost

CHILD SEATSUse a child safety seat (sometimescalled an infant carrier, convertibleseat, or toddler seat) for infants,toddlers or children weighing40 p

HIGH-VOLTAGE BATTERYWARNING: This battery pack should only be serviced by anauthorized electric vehicle technician. Improper handling canresult in per

Charging EquipmentNote: Your vehicle comes equipped with a standard 120-voltconvenience cord located in the floor compartment behind the driver’sseat.

Make sure that the 120 voltconvenience cord is completelyunwound before charging. Alwaysplug the cord into the AC outletbefore connecting the charging

Charge Port and Light RingNote: Do not force the charge port door open or closed. Forcing thedoor open or closed will damage the charge port.The light

ChargingNote: The vehicle must be in (P)Park to charge the high-voltagebattery.To charge your high-voltage battery:1. Put the vehicle in (P) park andp

Note: Do not pull the wall plugfrom the wall while the vehicle ischarging. Doing so may damage theoutlet and the cord.To disconnect the charging coupl

HIGH-VOLTAGE SERVICE DISCONNECTThe high-voltage service disconnect shuts off power from thehigh-voltage battery.Disabling the High-Voltage BatteryNote

• On C-MAX Energi vehicles, slide theservice disconnect handle to the right.4. Pull the handle toward you andremove the circuit from the vehicleto dis

AUTOMATIC TRANSMISSIONWARNING: Always set the parking brake fully and make surethe gearshift is latched in P (Park). Turn the ignition to the offposit

D (Drive)The normal driving position for the best fuel economy.D (Drive) with Grade AssistPress the transmission control switch on the side of the gea

WARNING: Always restrain an unoccupied child seat or boosterseat. These objects may become projectiles in a crash or suddenstop, which may increase th

Brake-Shift InterlockWARNING: Do not drive your vehicle until you verify that thebrake lamps are working.WARNING: When doing this procedure, you will

3. Locate the brake shift interlocklever on the passenger side of theshifter assembly.4. Apply the brake pedal. Using ascrewdriver (or similar tool),

WARNING: If the engine is revved excessively, or if amalfunction is detected when the hill start assist feature is active,the hill start assist featur

GENERAL INFORMATIONNote: Occasional brake noise is normal. If a metal-to-metal, continuousgrinding or continuous squeal sound is present, the brake li

Regenerative Braking SystemThis feature is used to simulate the engine braking of an internalcombustion engine and assist the standard brake system wh

PARKING BRAKEWARNING: Always set the parking brake fully and leave yourvehicle with the transmission selector lever in position P.Note: Do not press t

PRINCIPLES OF OPERATIONThe traction control system helps avoid drive wheel spin and loss oftraction.If your vehicle begins to slide, the system applie

PRINCIPLES OF OPERATIONWARNING: Vehicle modifications involving braking system,aftermarket roof racks, suspension, steering system, tireconstruction o

A Vehicle without AdvanceTrac®with RSC® skidding off its intendedroute.B Vehicle with AdvanceTrac® withRSC® maintaining control on aslippery surface.U

SENSING SYSTEM (IF EQUIPPED)WARNING: To help avoid personal injury, please read andunderstand the limitations of the system as contained in thissectio

BOOSTER SEATSWARNING: Never place, or allow a child to place, the shoulderbelt under a child’s arm or behind the back because it reducesthe protection

Using the Front and Rear Sensing SystemRear Sensing SystemThe rear sensors are only active when the transmission is in R.Asthevehicle moves closer to

Front Sensing SystemThe front sensors are active when the gearshift is in any position other thanP (Park) or N (Neutral) and the vehicle speed is belo

ACTIVE PARK ASSIST (IF EQUIPPED)WARNING: This system is designed to be a supplementary parkaid. It may not work in all conditions and is not intended

Using Active Park AssistPress the button; the touch screendisplays a message and acorresponding graphic to indicateit’s searching for a parking space.

Automatic Steering into Parking SpaceNote: If vehicle speed exceeds 7 mph (12 km/h), the system turns offand you need to take full control of the vehi

Deactivating the Park Assist FeatureThe system can be deactivated manually by:• pressing the active park assist button• grabbing the steering wheel• d

The system does not position the vehicle where I want in thespaceThe vehicle is rolling in the opposite direction of the transmission (i.e.rolling for

WARNING: Use caution when using the rear video camera andthe liftgate is ajar. If the liftgate is ajar, the camera will be out ofposition and the vide

Note: If the transmission is in R (Reverse) and the trunk/liftgate is ajar,no rear view camera features are displayed.Note: If the image comes on whil

Guidelines and the CenterlineNote: Active guidelines and fixed guidelines are only available when thetransmission is in R (Reverse).Note: The centerli

Types of Booster Seats• Backless booster seatsIf your backless booster seat has a removable shield, remove the shield.If a vehicle seating position ha

Visual Park Aid AlertNote: Visual park alert is only available when the transmission is in R(Reverse).Note: The reverse sensing system is not effectiv

PRINCIPLES OF OPERATIONCruise control lets you maintain a set speed without keeping your footon the accelerator pedal.USING CRUISE CONTROLWARNING: Do

Changing the Set SpeedA. AccelerateB. Decelerate• Press and hold SET+ or SET-. Release the control when you reachthe desired speed.• Press and release

STEERINGElectric Power SteeringWARNING: The electric power steering system has diagnosticchecks that continuously monitor the system to ensure propero

Steering TipsIf the steering wanders or pulls, check for:• an improperly inflated tire• uneven tire wear• loose or worn suspension components• loose o

REAR UNDER FLOOR STORAGEThe under floor storagecompartments are located in frontof the rear seats. Make sure the lidsare secure before driving.LUGGAGE

Remove the cargo shade by pressingthe release lever on each sideforward, then lifting the shade outof the mounting feature. You willsee a red mark whe

maximum payload. The payload listed on the Tire Label is the maximumpayload for the vehicle as built by the assembly plant. If any aftermarketor autho

Cargo Weight – includes all weight added to the Base Curb Weight,including cargo and optional equipment.GAW (Gross Axle Weight) – is the total weight

• Example only:WARNING: Exceeding the Safety Compliance Certification Labelvehicle weight rating limits could result in substandard vehiclehandling or

Children and booster seats vary in size and shape. Choose a booster thatkeeps the lap belt low and snug across the hips, never up across thestomach, a

WARNING: Do not use replacement tires with lower loadcarrying capacities than the original tires because they may lowerthe vehicle’s GVWR and GAWR lim

• Suppose your vehicle has a 1400 lb. (635 kg) cargo and luggagecapacity. You and one of your friends decide to pick up cement fromthe local home impr

TOWING A TRAILERWARNING: Never tow a trailer with this vehicle. Your vehicle isnot equipped to tow. No towing packages are available throughan authori

Your vehicle can be towed from the front if proper wheel lift equipmentis used to raise the front wheels off the ground. The rear wheels can beleft on

• Place the ignition in the accessory mode. See the Starting andStopping the Engine chapter.• Do not exceed 70 mph (113 km/h).• Place the transmission

BREAKING-INYou need to break in new tires for approximately 300 miles(480 kilometers). During this time, your vehicle may exhibit someunusual driving

• Do not rest your foot on the brake pedal while driving.• Avoid carrying unnecessary weight (approximately 1 mile per gallon[0.4 kilometers per liter

FLOOR MATSWARNING: Always use floor mats that are designed to fit thefootwell of your vehicle. Only use floor mats that leave the pedalarea unobstruct

WARNING (Continued)• Failure to properly follow floor mat installation or attachmentinstructions can potentially cause interference with pedal operati

IMPORTANT ELECTRIC VEHICLE AND HYBRID-ELECTRICVEHICLE CONSIDERATIONSGuidance for Ford Motor Company Electric and Hybrid-ElectricVehicles Equipped With

INSTALLING CHILD SEATSUsing Lap and Shoulder BeltsWARNING: Airbags can kill or injure a child in a child seat.NEVER place a rear-facing child seat in

• Do not touch exposed electrical components or the enginecompartment, as a shock hazard may exist.• Avoid contact with leaking fluids and gases, and

ROADSIDE ASSISTANCEVehicles Sold in the U.S. : Getting Roadside AssistanceTo fully assist you should you have a vehicle concern, Ford MotorCompany off

Vehicles Sold in the U.S. : Using Roadside AssistanceComplete the roadside assistance identification card and place it in yourwallet for quick referen

FUEL CUT-OFF SWITCHWARNING: Failure to inspect and if necessary repair fuel leaksafter a collision may increase the risk of fire and serious injury.Fo

To reactivate the vehicle after either event perform the following steps:1. Press the START/STOP button to power the vehicle on.2. Press the START/STO

Connecting the Jumper CablesWARNING: Do not connect the end of the second cable to thenegative (-) terminal of the battery to be jumped. A spark mayca

Note: In the illustration, the vehicleon the bottom is used to designatethe assisting (boosting) battery.Note: Remove the red cap from thepositive pro

Removing the Jumper CablesNote: In the illustration, the vehicle on the bottom is used to designatethe assisting (boosting) battery.Remove the jumper

GETTING THE SERVICES YOU NEEDWarranty repairs to your vehicle must be performed by an authorizeddealer. While any authorized dealer handling your vehi

• Ford Genuine Accessories• Service specials and promotions.In Canada:Mailing addressCustomer Relationship CentreFord Motor Company of Canada, Limited

Perform the following steps when installing the child seat withcombination lap and shoulder belts:Note: Although the child seat illustrated is a forwa

IN CALIFORNIA (U.S. ONLY)California Civil Code Section 1793.2(d) requires that, if a manufactureror its representative is unable to repair a motor veh

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM(U.S. ONLY)Your satisfaction is important to Ford Motor Company and to your dealer.If a warranty con

UTILIZING THE MEDIATION or ARBITRATION PROGRAM(CANADA ONLY)This pertains to vehicles delivered to authorized Canadian dealers. Inthose cases, where yo

If your vehicle must be serviced while you are traveling or living inAsia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, CentralAmerica, the

If you buy your vehicle in North America and then relocate to any of theabove locations, register your vehicle identification number (VIN) andnew addr

REPORTING SAFETY DEFECTS (U.S. ONLY)If you believe that your vehicle hasa defect which could cause a crashor could cause injury or death, youshould im

CHANGING A FUSEFusesWARNING: Always replace a fuse with one that has thespecified amperage rating. Using a fuse with a higher amperagerating can cause

FUSE SPECIFICATION CHARTPre-Fuse BoxYour vehicle is equipped with a pre-fuse box located in the enginecompartment attached to the positive battery pos

The high-current fuses are coded as follows:Fuse or relaynumberFuse ampratingProtected componentsF1 50A Midi Cooling fan moduleF2 50A Midi Electric wa

Fuse or relaynumberFuse ampratingProtected componentsF16 20A** Body control module 15 feedF17 20A** Transmission oil pump (C-MAXEnergi)F18 20A** Front

4. Insert the belt tongue into theproper buckle (the buckle closest tothe direction the tongue is comingfrom) for that seating position untilyou hear

Fuse or relaynumberFuse ampratingProtected componentsR2 Micro relay HornR3 Micro relay Hybrid powertrain controlR4 Micro relay Front wiperR5 — Not use

Passenger Compartment Fuse PanelThe fuse panel is located on the right side below the glove box.The fuses are coded as follows:Fuse or relaynumberFuse

Fuse or relaynumberFuse ampratingProtected components65 10A Liftgate release66 20A Driver door unlock supply, Doublelock67 7.5A Cell phone passport (C

Luggage Compartment Fuse PanelThe fuse panel is located in the luggage compartment behind the leftside wheel well. Remove the fuse panel cover to gain

Fuse/RelayNumberFuse AmpRatingProtected ComponentsF14 10A Charger (C-MAX Energi)F15 — Not usedF16 — Not usedF17 10A Battery electronics controlmoduleF

Fuse/RelayNumberFuse AmpRatingProtected ComponentsF43 — Not usedF44 — Not usedF45 5A Humidity sensorF46 10A Fuel systemR1 Power relay Rear 15 relayR2

GENERAL INFORMATIONHave your vehicle serviced regularly to help maintain its roadworthinessand resale value. There is a large network of Ford authoriz

OPENING AND CLOSING THE HOOD1. Inside the vehicle, pull the hoodrelease handle located under theinstrument panel.2. Go to the front of the vehicle.3.

UNDER HOOD OVERVIEW2.0L ATK iVCT EngineWARNING: The inverter system controller contains varioushigh-voltage components that can cause serious injury o

ENGINE OIL DIPSTICKA. MINB. MAXENGINE OIL CHECKNote: Check the level before starting the engine.Note: Make sure that the level is between the MIN and

This is necessary to remove the remaining slack that will exist once theextra weight of the child is added to the child restraint. It also helps toach

Resetting the Oil Life Monitoring SystemNote: Reset the oil life monitoring only after an oil change.1. Turn the ignition key to the on position. Do n

COOLANTEngine Coolant and Inverter System Controller CoolantYour vehicle is equipped with two separate cooling systems. One is forcooling the engine a

The coolant concentration should be maintained at 50%.Note: For best results, coolant concentration should be tested with arefractometer such as Rotun

Note: During normal vehicle operation, the coolant may change colorfrom orange to pink or light red. As long as the coolant is clear anduncontaminated

5. Close the engine coolant reservoir cap.6. Clean the Easy Fuel funnel.7. Store the Easy Fuel funnel in the storage compartment.Whenever you add engi

If you drive in extremely hot climates:• It may be necessary to have a Ford authorized dealer decrease thecoolant concentration to 40%.• A coolant con

When Fail-Safe Mode is ActivatedWARNING: Fail-safe mode is for use during emergencies only.Operate the vehicle in fail-safe mode only as long as neces

BRAKE FLUID CHECKFluid levels between the MIN and MAX lines are within the normaloperating range; there is no need to add fluid. If the fluid levels a

When a low voltage battery replacement is necessary, see an authorizeddealer to replace the low voltage battery with a Ford recommendedreplacement low

7. Allow the engine to idle for at least one minute.8. If the engine turns off, step on the accelerator to start the engine.9. While the engine is run

The LATCH system is composed of three vehicle anchor points: twolower anchors located where your vehicle seat back and seat cushionmeet (called the se

Setting the Front Wipers in the Service Position1. Make sure that the outside of thewindshield is free from snow andice.2. Switch on the ignition.3. S

Changing the Rear Window Wiper Blade1. Lift the wiper arm.2. Slightly rotate the wiper bladefrom the wiper arm.3. Disengage the wiper blade fromthe wi

Identifying Air Filter Element ComponentsA. Air cleaner assemblyB. Air cleaner coverC. Air cleaner outlet tubeD. Positive crankcase ventilation (PCV)

2. Release the tabs and disconnect the PCV tube (D) from the aircleaner outlet tube (C) and remove the tube.3. Disconnect the air cleaner intake tube

Installing the Engine Air Filter ElementNote: Clean the inside of the air filter assembly before installing a newair filter.1. Install the new engine

5. Install the air cleaner outlet tube(C) and tighten the hose clamps.6. Connect the PCV tube (D) to the air cleaner outlet tube (C).7. Connect the ai

3. Turn on the low beam headlamps to illuminate the wall or screen andopen the hood.To see a clearer light pattern for adjusting, you may want to bloc

REMOVING A HEADLAMP1. Make sure the lighting control isin the off position and open thehood.2. Remove the two screws from theheadlamp assembly.3. Care

These are examples of unacceptable moisture (usually caused by a lampwater leak):• Water puddle inside the lamp.• Large water droplets, drip marks or

Replacing the Low BeamHeadlamp Bulb:1. Remove the headlamp assembly.2. Remove the cover.3. Turn the bulb holdercounterclockwise and remove it.4. Remov

MyKey 64Settings, MyKey ...64Creating...65Clearing...

Use of Inboard Lower Anchors from the Outboard SeatingPositions (Center Seating Use)WARNING: The standardized spacing for LATCH lower anchorsis 11 inc

4. Disconnect the electricalconnector.5. Turn the bulb holdercounterclockwise and remove it.Install the new bulb in reverseorder.Replacing the Tail La

4. Disconnect the electricalconnector.5. Remove the wing nut.6. Gently pull the lamp assemblyaway from the vehicle7. Remove the bulb holder.8. Gently

4. Remove the wing nut.5. Gently pull the lamp assemblyaway from the vehicle6. Disconnect the electricalconnector.7. Remove the bulb holder.8. Gently

Replacing the Center High Mounted Brake Lamp Bulbs:1. Open the liftgate.2. Detach the clips above theinboard side of the rear window.3. Insert a suita

6. Remove the bulb holder.7. Remove the bulb.Install the new bulb in reverse order.BULB SPECIFICATION CHARTReplacement bulbs are specified in the char

GENERAL INFORMATIONYour Ford or Lincoln authorized dealer has many quality productsavailable to clean your vehicle and protect its finishes.CLEANING P

• Note: Suntan lotions and insect repellents can damage any paintedsurface; if these substances come in contact with your vehicle, washoff as soon as

REPAIRING MINOR PAINT DAMAGEYour authorized dealer has touch-up paint to match your vehicle’s color.Take your color code (printed on a sticker in the

CLEANING THE WINDOWS AND WIPER BLADESThe windows and wiper blades should be cleaned regularly. If the wipersdo not wipe properly, substances on the ve

• If grease or tar is present on the material, spot-clean the area firstwith Motorcraft® Spot and Stain Remover. In Canada, useMotorcraft® Multi-Purpo

Once the child safety seat has been installed using either the safety belt,the lower anchors of the LATCH system, or both, you can attach the toptethe

4. Remove the soaked cloth, and if it is not soiled badly, use this cloth toclean the area by using a rubbing motion for 60 seconds.5. Following this,

VEHICLE STORAGEIf you plan on storing your vehicle for an extended period of time(30 days or more), refer to the following maintenance recommendations

Fuel system• Fill the fuel tank with high-quality fuel until the first automatic shutoffof the fuel pump nozzle.Note: During extended periods of vehic

4. If you are storing your vehicle for more than 30 days withoutrecharging the battery, disconnect the negative battery cable from thelow voltage batt

Low voltage battery (except C-MAX Energi)Complete the following steps:1. Check and recharge the low voltage battery as necessary. Keepconnections clea

TIRE CAREInformation About Uniform Tire Quality GradingTire Quality Grades apply to newpneumatic passenger car tires. TheQuality grades can be found w

Traction AA A B CWARNING: The traction grade assigned to this tire is based onstraight-ahead braking traction tests, and does not includeacceleration,

• Standard load: A class of P-metric or Metric tires designed to carry amaximum load at 35 psi [37 psi (2.5 bar) for Metric tires]. Increasingthe infl

INFORMATION CONTAINED ON THE TIRE SIDEWALLBoth U.S. and Canada Federal regulations require tire manufacturers toplace standardized information on the

E. 15: Indicates the wheel or rim diameter in inches. If you change yourwheel size, you will have to purchase new tires to match the new wheeldiameter

3. Clip the tether strap to theanchor as shown.4. Tighten the child safety seat tether strap according to themanufacturer’s instructions.If your child

H. U.S. DOT Tire Identification Number (TIN): This begins with theletters DOT and indicates that the tire meets all federal standards. Thenext two num

M. Maximum Inflation Pressure: Indicates the tire manufacturers’maximum permissible pressure and/or the pressure at which themaximum load can be carri

Information on T Type TiresT type tires have some additionalinformation beyond those of P typetires; these differences aredescribed below.T145/80D16 i

INFLATING YOUR TIRESSafe operation of your vehicle requires that your tires are properlyinflated. Remember that a tire can lose up to half of its air

Maximum Inflation Pressure is the tire manufacturer’s maximumpermissible pressure or the pressure at which the maximum load can becarried by the tire.

Inspecting Your Tires and Wheel Valve StemsPeriodically inspect the tire treads for uneven or excessive wear andremove objects such as stones, nails o

DamagePeriodically inspect the tire treads and sidewalls for damage (such asbulges in the tread or sidewalls, cracks in the tread groove andseparation

Tire Replacement RequirementsWARNING: Only use replacement tires and wheels that are thesame size, load index, speed rating and type (such as P-metric

Important: Remember to replace the wheel valve stems when the roadtires are replaced on your vehicle.The two front tires or two rear tires should gene

Tire and Wheel AlignmentA bad jolt from hitting a curb or pothole can cause the front end of yourvehicle to become misaligned or cause damage to your

PRINCIPLES OF OPERATIONWARNING: Always drive and ride with your seat back uprightand the lap belt snug and low across the hips.WARNING: To reduce the

USING SNOW CHAINSWARNING: Snow tires must be the same size, load index, speedrating as those originally provided by Ford. Use of any tire orwheel not

The tire pressure monitoring system is not a substitute for proper tiremaintenance, and it is the driver’s responsibility to maintain correct tirepres

Understanding Your Tire Pressure Monitoring SystemThe tire pressure monitoring system measures pressure in your four roadtires and sends the tire pres

When Inflating Your TiresWhen putting air into your tires (such as at a gas station or in yourgarage), the tire pressure monitoring system may not res

TEMPORARY MOBILITY KITNote: The temporary mobility kit sealant compound in the canister is tobe used for one tire only. See your Ford authorized deale

A. Air compressor (inside)B. Diverter knobC. On/Off buttonD. Air pressure gaugeE. Sealant bottle/canisterF. Sealant filling clear tubeG. Sealant tube

Tips for Use of the Temporary Mobility KitRead the following list of tips to ensure safe operation of the temporarymobility kit:• Before operating the

What to Do When a Tire Is PuncturedA tire puncture within the tire’s tread area can be repaired in two stageswith the temporary mobility kit:• In the

4. Plug the power cable into the12-volt power point in the vehicle.5. Remove the warning sticker found on the canister and place it on thetop of the i

9. When the recommended tire pressure is reached, turn off the kit bypressing the on and off button; disconnect the kit from the tire valve andthe pow

WARNING: Safety belts and seats can become hot in a vehiclethat has been closed up in sunny weather; they could burn asmall child. Check seat covers a

4. Adjust the tire to therecommended inflation pressurefrom the Tire Label located on thedriver’s door or door jamb area.Note: The tire pressure has t

Removal of the sealant canister from the temporary mobility kit:1. Unwrap the clear tube from thecompressor housing.2. Locate the yellow cap at the en

Installation of the sealant canister to the temporary mobility kit:1. Align the sealant canister withthe temporary mobility kit housing.2. Once aligne

Be sure to check the sealantcompound’s use-by date regularly.The use-by date is on the lowerright hand corner of the labellocated on the sealant canis

ENGINE SPECIFICATIONSEngine 2.0L ATK iVCT EngineCubic inches 122Required fuel Minimum 87 octaneFiring order 1–3–4–2Ignition system Coil on plug (COP)C

TECHNICAL SPECIFICATIONSItem CapacityFord Part Name orEquivalentFord Part Number / FordSpecificationBrake fluid1Between MIN andMAX on reservoirMotorcr

Item CapacityFord Part Name orEquivalentFord Part Number / FordSpecificationEngine oil4,54.5 quarts (4.3L)•Motorcraft®SAE 5W-20 PremiumSynthetic Blend

Item CapacityFord Part Name orEquivalentFord Part Number / FordSpecificationWindshield washer fluid Fill as requiredMotorcraft® PremiumWindshield Wash

MOTORCRAFT® PART NUMBERSComponent 2.0L ATK iVCT engineAir filter element1FA-1911Oil filter2FL-910- SLow-Voltage Battery BXT-96R-500 / BXT-96R-590Spark

VEHICLE IDENTIFICATION NUMBERThe vehicle identification number islocated on the driver sideinstrument panel.Please note that in the graphic,XXXX is re

FASTENING THE SAFETY BELTSThe front outboard and rear safety restraints in your vehicle arecombination lap and shoulder belts.1. Insert the belt tongu

VEHICLE CERTIFICATION LABELThe National Highway Traffic SafetyAdministration Regulations requirethat a Safety Compliance CertificationLabel be affixed

ACCESSORIESFor a complete listing of the accessories that are available for yourvehicle, please contact your dealer or visit our online store at:Acces

• Wheel locks• Bumper mounted parking assist system**Ford Licensed Accessories (FLA) are warranted by the accessorymanufacturer’s warranty. Ford Licen

FORD ESP EXTENDED SERVICE PLANS (U.S. ONLY)More than 32 million Ford and Lincoln owners have discovered thepowerful protection of Ford ESP. It is the

Ford ESP Can Quickly Pay for ItselfOne service bill – the cost of parts and labor – can easily exceed theprice of your Ford ESP Service Contract. With

FORD ESP EXTENDED SERVICE PLANS (CANADA ONLY)You can get more protection for your vehicle by purchasing a FordExtended Service Plan (ESP). Ford ESP is

GENERAL MAINTENANCE INFORMATIONWhy Maintain Your Vehicle?Carefully following the maintenance schedule helps protect against majorrepair expenses resul

Protecting Your InvestmentMaintenance is an investment that pays dividends in the form ofimproved reliability, durability and resale value. To maintai

Ford Motor Company has recommended maintenance intervals forvarious parts and component systems based upon engineering testing.Ford Motor Company reli

Owner Checks and ServicesCertain basic maintenance checks and inspections should be performedevery month or at six month intervals.Check Every MonthEn

Restraint of Pregnant WomenWARNING: Always ride and drive with your seat back uprightand the safety belt properly fastened. The lap portion of thesafe

Multi-point InspectionIn order to keep your vehicle running right, it is important to have thesystems on your vehicle checked regularly. This can help

360 Scheduled Maintenance2013 C-Max Full Hybrid (34h)Owners Guide gf, 2nd PrintingUSA (fus)

NORMAL SCHEDULED MAINTENANCE AND LOGC-MAX Full HybridNormal Scheduled Maintenance*At every oil changeinterval as indicated bythe informationdisplay. C

Additional Maintenance Items*Every 20000 miles(32000 km)Replace cabin air filter.Every 30000 miles(48000 km)Replace engine air filter.At 100000 miles(

C-MAX EnergiNormal Scheduled Maintenance*At every oil changeinterval as indicated bythe informationdisplay.Change engine oil and filter.**Inspect auto

Additional Maintenance Items1Every 10000 miles(32000 km)Rotate tires, inspect tire wear and measuretread depth.Inspect engine oil filter for corrosion

Maintenance Schedule LogDEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDAT

DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HO

DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HO

SPECIAL OPERATING CONDITIONSIf you operate your vehicle primarily in any of the following conditions,you need to perform additional maintenance as ind

All safety restraints in the vehicle are combination lap and shoulderbelts. The driver safety belt has the first type of locking mode, and thefront ou

Operating in Dusty or Sandy Conditions such as Unpaved orDusty RoadsInspect frequently,service as requiredReplace cabin air filter.Replace engine air

Special Operating Condition LogDEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER

DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HO

EXCEPTIONSCalifornia fuel filter replacement: If the vehicle is registered inCalifornia, the California Air Resources Board has determined that thefai

Engine Coolant and Motor/Electronics Coolant Change LogDEALER VALIDATION:P&A CODE:RO#: HOURS:DAT E:MILEAGE:DEALER VALIDATION:P&A CODE:RO#: HOU

SYNC is an in-vehicle communications system that works with yourBluetooth-enabled cellular phone and portable media player. This allowsyou to:• Make a

GENERAL INFORMATIONEnsure that you review your device’s user guide before using it with SYNC.SupportThe SYNC support team is available to help you wit

• Do not leave playing devices in your vehicle during extreme conditionsas it could cause them damage. See your device’s user guide forfurther informa

USING VOICE RECOGNITIONThis system helps you control many features using voice commands. Thisallows you to keep your hands on the wheel and focus on w

Adjusting the Interaction LevelPush the voice icon; when prompted, say “Voice settings”, thenany of the following:When you say: The system:“Interactio

Safety Belt Extension AssemblyWARNING: Do not use extensions to change the fit of theshoulder belt across the torso.If the safety belt is too short wh

• Speak naturally, without long pauses between words.• At any time you can interrupt the system while it is speaking bypressing the voice icon.USING S

6. The display indicates when the pairing is successful.7. Depending on your phone’s capability and your market, the systemmay prompt you with questio

“PHONE”“Join”“Call <name> at home”1“Call <name> at work” OR “Call <name> in office”1“Dial”1,4“Phone book <name>”2“Phone book &

Phone book commands: When you ask SYNC® to access a phone bookname, number, etc., the requested information appears in the display toview. Press the p

Phone Options during an Active CallDuring an active call, you have additional menu features which becomeavailable such as putting a call on hold, join

When you select: You can:Call HistoryAccess your call history log.1. Press OK to select, then scroll through your callhistory options (incoming, outgo

When you select: You can:Phonebook1,2Allows you to access your downloaded phonebook.1. Press OK to confirm and enter. If yourphonebook has fewer than

Text MessagingNote: This is a phone-dependent feature.SYNC allows you to receive, send, download and delete text messages.The system can also read inc

Delete All Messages? allows you to delete current text messages fromSYNC (not your phone). To delete the messages, press OK to select. Thedisplay indi

Accessing Your Phone SettingsThese are phone-dependent features. Your phone settings allow you toaccess and adjust features such as your ring tone, te

SAFETY BELT WARNING LIGHT AND INDICATOR CHIMEThis lamp illuminates and an audible warning will sound if thedriver’s safety belt has not been fastened

When you select: You can:Modify PhonebookModify the contents of your phone book (i.e.,add, delete, download). Press OK to selectand scroll between:Add

System SettingsSystem Settings provide access to your Bluetooth Devices andAdvanced menu features. Use the arrow buttons to scroll through themenu opt

If you select: You can:Set Bluetooth On/OffTurn the Bluetooth feature on and off.Press OK and scroll to toggle between On andOff. When the desired sel

If you select: You can:LanguagesChoose between English, Espanol andFrancais. Once selected, all of SYNC’s radiodisplays and prompts are in the selecte

SYNC APPLICATIONS AND SERVICES (IF EQUIPPED)Note: In order for the following features to work, your cellular phonemust be compatible with SYNC. To che

Note: Every phone operates differently. While SYNC 911 Assist workswith most cellular phones, some may have trouble using this feature.If a crash depl

In the Event of a CrashNot all crashes deploy an airbag or activate the fuel pump shut-off(which would activate 911 Assist); however, if 911 Assist is

Vehicle Health ReportWARNING: Always follow scheduled maintenance instructions,regularly inspect your vehicle, and seek repair for any damage orproble

To run a report using the phone button:1. Press the phone button to enter Phone Menu.2. Scroll until Vehicle Health is selected and press OK.3. Scroll

SYNC Services: Traffic, Directions & Information (TDI)Note: SYNC Services requires activation prior to use. Visitwww.SYNCMyRide.com to register an

Windows and Mirrors 96Power windows ...96Exteriormirrors...98Interior mirrors

If... Then...The driver’s and frontpassenger’s safety belts arebuckled before the ignitionswitch is turned to the onposition or less than1-2 minutes h

3. Once you are connected to the service, follow the voice prompts torequest the desired service, such as “Traffic” or “Directions”. You canalso say “

If you miss a turn, SYNC automatically asks if you want the routeupdated. Just say, “Yes” when prompted and a new route will bedelivered to your vehic

SYNC AppLink™Note: Your smartphone must be paired and connected to SYNC to accessAppLink.Note: iPhone® users need to connect the phone to the USB port

To Access Using Voice Commands1. Press the voice icon.2. When prompted, say “Mobile Apps”.3. Say the name of the application after the tone.4. The app

6. Press OK and scroll through selections of:• Play All• Artists• Albums• Genres• Playlists• Tracks• Explore USB• Similar Music• ReturnWhen the desire

“USB”“Play track <name>”1,3“Refine album <name>”1,3“Refine artist <name>”1,3“Refine song <name>”1“Refine track <name>”1,

Voice Command Guide“Search/Play Genre” The system searches all the data from yourindexed music and, if available, begins to playthe chosen type of mus

Media Menu FeaturesThe media menu allows you to select your media source, how to playyour music (by artist, genre, shuffle, repeat, etc.), and also to

When you select: You can:Media SettingsChoose to shuffle or repeat your music and selectyour Autoplay settings. Once these selections areturned on, th

Accessing Your Play MenuThis menu allows you to select and play your media by artist, album,genre, playlist, track, similar music or even to explore w

Deactivating and Activating the Belt-Minder® Feature (if equipped)WARNING: While the design allows you to deactivate yourBelt-Minder®, this system is

When you select: You can:GenresSort indexed music by genre (category) type.SYNC lists the genres alphabetically in flat filemode. If there are more th

When you select: You can:Similar Music Play music similar to what is currently playingfrom the USB port. The system uses themetadata information of ea

4. Press OK and then scroll to select from:When you select: You can:Add BluetoothDevice*Allows you to pair additional devices to thesystem.1. Press OK

Advanced Menu OptionsThis menu allows you to access settings such as prompts, language,performing a master reset as well as returning to factory defau

When you select: You can:Master ResetCompletely erase all information stored onSYNC (all phonebook, call history, textmessages and all paired devices)

Phone IssuesIssue PossibleCause(s)Possible Solution(s)SYNC is not ableto download myphonebook.• Thisisaphone-dependentfeature, OR• Possible phonemalfu

Phone IssuesIssue PossibleCause(s)Possible Solution(s)I am havingtroubleconnecting myphone to SYNC.• Thisisaphone-dependentfeature, OR• Possible phone

USB/Media IssuesIssue PossibleCause(s)Possible Solution(s)I am havingtroubleconnecting mydevice.Possible devicemalfunction.• Try turning off the devic

Vehicle Health Report/Services(Traffic, Directions and Information) IssuesIssue PossibleCause(s)Possible Solution(s)I received a textthat the VehicleH

Voice Command IssuesIssue PossibleCause(s)Possible Solution(s)SYNC does notunderstand whatI am saying.• You may beusing the wrongvoice commands,OR• Yo

CHILD RESTRAINT AND SAFETY BELT MAINTENANCEInspect the vehicle safety belts and child safety seat systems periodicallyto make sure they work properly

Voice Command IssuesIssue PossibleCause(s)Possible Solution(s)SYNC does notunderstand or iscalling the wrongcontact when Iwant to make acall.• You may

INTRODUCTIONWARNING: Driving while distracted can result in loss of vehiclecontrol, accident and injury. Ford strongly recommends thatdrivers use extr

PHONEPress to select any of the following:• Making and Receiving Calls• Quick Dial• Phonebook• Call History• Text Messaging• SettingsNAVIGATIONPress t

HOMEPress to access your home screen. Depending on your vehicle’soption package and software, your screens may vary inappearance from the descriptions

Cleaning the Touchscreen DisplayUse a clean, soft cloth such as one used for cleaning glasses. If dirt orfingerprints are still visible, apply a small

Speed-restricted FeaturesSome features of this system may be too difficult to use while yourvehicle is moving so they are restricted from use unless y

Privacy InformationWhen a cellular phone is connected to SYNC, the system creates aprofile within your vehicle that is linked to that cellular phone.

ACCESSING AND ADJUSTING MODES THROUGH YOUR RIGHTVEHICLE INFORMATION DISPLAY (IF EQUIPPED)The display is located on the right side of your instrument c

Use the OK and arrow buttons on the right side of your steering wheelto scroll through the available modes:EntertainmentPhoneNavigationClimateYou can

USING VOICE RECOGNITIONThis system helps you control many features using voice commands. Thisallows you to keep your hands on the wheel and focus on w

PERSONAL SAFETY SYSTEM™The Personal Safety System provides an improved overall level of frontalcrash protection to front seat occupants and is designe

Helpful Hints• Make sure the interior of your vehicle is as quiet as possible. Windnoise from open windows and road vibrations may prevent the systemf

Voice SettingsVoice settings allow you to customize the level of system interaction,help and feedback. The system defaults to standard interaction tha

For example, you can choose from the following on the Navigation homescreen:• My Home• Favorites• Previous Destinations• Point of Interest (POI)• Emer

If you choose Points of Interest from the navigation screen, you canchoose from the following:• Search Area• Search By Name• Fuel Station• ATM• All Re

The dual mode feature is also available when the voice system displays alist of items to pick from during a voice session, where you would beable to t

“BROWSE”“Sirius channel guide”“USB”“Help”For a complete list of “Browse” voice commands, see USB and SD cardvoice commands and Bluetooth audio voice c

When you select: You can:Options Sound Settings allows you to adjust Bass,Midrange, Treble, Balance and Fade, DSP(Digital Signal Processing), Occupanc

HD Radio™ Information (If Available)Note: HD Radio broadcasts are not available in all markets.HD Radio technology is the digital evolution of analog

When HD Radio broadcasts are active, you can access the followingfunctions:When you select: You can:Scan Hear a brief sampling of all available statio

HD Radio Reception and Station TroubleshootingPotential Reception IssuesReception area If you are listening to a multicast station andyou are on the f

PRINCIPLES OF OPERATIONWARNING: Airbags do not inflate slowly or gently, and the riskof injury from a deploying airbag is the greatest close to the tr

Potential Station IssuesIssue Cause ActionSound fading orblending in and out.The radio is shiftingbetween analog anddigital audio.No action required.T

Radio Voice CommandsIf you are listening to the radio, press the voice button on thesteering wheel control. When prompted, say any of thecommands in t

“TUNE”“FM” “Preset <#>”“FM <87.9–107.9>” “Help”“FM <87.9-107.9> HD <#>”**If available.SIRIUS® Satellite Radio (If Activated)Pr

When you select: You can:Options Sound Settings allows you to adjust Bass,Midrange, Treble, Balance and Fade, DSP(Digital Signal Processing), Occupanc

Satellite Radio Voice CommandsIf you are listening to SIRIUS satellite radio, press the voicebutton on the steering wheel control. When prompted, say

“TUNE”“SAT 3”“SAT 3 preset <#>”“Help”SIRIUS Satellite Radio InformationNote: SIRIUS reserves the unrestricted right to change, rearrange, addor

Potential Satellite Radio Reception IssuesStation overload When you pass a ground-basedbroadcast-repeating tower, a stronger signalmay overtake a weak

SIRIUS Troubleshooting TipsRadio Display Condition Possible ActionCall SIRIUS1–888–539–7474.Your satellite service isno longer available.Contact SIRIU

CD Voice CommandsIf you are listening to a CD, press the voice button on thesteering wheel control. When prompted, say any of thecommands in the follo

USB PortThe ports are located either in the centerconsole or behind a small access door in theinstrument panel. To access and play musicfrom your devi

The airbags are a supplemental restraint system and are designed towork with the safety belts to help protect the driver and right frontpassenger from

When you select: You can:Options Sound Settings allows you to adjust Bass,Midrange, Treble, Balance and Fade, DSP(Digital Signal Processing), Occupanc

“USB” or “SD CARD”“Play all” “Play video <name>”**“Play artist <name>” “Play video podcast episode<name>”**“Play audiobook <name&

Supported Media Players, Formats and Metadata InformationSYNC is capable of hosting nearly any digital media player, includingiPod®, Zune™, plays from

Bluetooth Voice Commands“Browse all artists” “Browse genre<name>”“Play podcast episode<name>”“Browse allaudiobooks””Browse playlist<nam

WARNING: Store the portable music player in a secure location,such as the center console or the glove box, when your vehicle ismoving. Hard objects ma

In order to playback video from your iPod® or iPhone® (if compatible),you must have a special combination USB/RCA composite video cable(which you can

Pairing Your Phone for the First TimeWARNING: Driving while distracted can result in loss of vehiclecontrol, accident and injury. Ford strongly recomm

Making CallsPress the voice button. When prompted, say, “Call <name>” orsay “Dial”, then the desired number.To end the call or exit phone mode,

When you select: You can:Phonebook Access and call any contacts in yourpreviously downloaded phone book. Thesystem places the entries in alphabeticalc

Text MessagingNote: Downloading and sending text messages using Bluetooth arephone-dependent features.Note: Certain features in text messaging are spe

DRIVER AND PASSENGER AIRBAGSWARNING: Never place your arm or any objects over an airbagmodule. Placing your arm over a deploying airbag can result ins

Pre-defined Text Message OptionsI’m ahead of schedule, so I’ll be there early.I’m outside.I’ll call you when I get there.OKYesNoThanksStuck in traffic

If you select: You can:911 Assist Turn on or turn off the 911 Assist™ feature.See 911 Assist® in the SYNC Services andApplications section.Phone Ringe

“PHONE”“Call <name>” “Listen to text message <#>”“Call <name> at home” “Listen to text messages”“Call <name> at work” “Message

SYNC Services (If Equipped, U.S. Only)Note: SYNC Services requires activation before use. Visitwww.SYNCMyRide.com to register and check your eligibili

Connecting to SYNC Services Using Voice Commands1. Press the voice button.2. When prompted, say “Services”. This initiates an outgoing call toSYNC Ser

If your vehicle is not equipped with Navigation:• Turn-by-turn directions appear in the information display, in thestatus bar of your touchscreen syst

SYNC Services Quick TipsPortable Your subscription is associated with yourBluetooth-enabled cellular phone number, notyour VIN (Vehicle Identification

Note: A paid subscription is required to access and use these features.Go to www.siriusxm.com/travellink for more information.Note: Visit www.siriusxm

SIRIUS Travel Link Voice CommandsNote: In order to use SIRIUS Travel Link, your vehicle must be equippedwith navigation and your navigation SD card mu

“TRAVEL LINK”“College basketballschedule”“Motor sports order” “NHL schedule”“College basketballscores”“Motor sportsschedule”“NHL scores”“College footb

Proper Driver and Front Passenger Seating AdjustmentWARNING: The National Highway Traffic Safety Administrationrecommends a minimum distance of at lea

911 Assist® (If Equipped)WARNING: Unless the 911 Assist setting is set on before acrash, the system will not dial for help, which could delayresponse

Setting 911 Assist OnPress the Information button > Apps > 911 Assist, then selectOn.You can also access 911 Assist by:• Pressing the Settings i

911 Assist May Not Work If• Your cellular phone or 911 Assist hardware sustains damage in acrash.• The vehicle’s battery or SYNC system has no power.•

Register for Vehicle Health Report and set your report preferences atwww.SYNCMyRide.com. After registering, you can request a VehicleHealth Report (in

SETTINGSUnder this menu, you can set your clock, access and adjust the display,sound and vehicle settings as well as access settings for specific mode

Uploading Photos for Your Home Screen WallpaperNote: You cannot load photos directly from your camera. You mustaccess the photos either from your USB

Vehicle Health ReportTurn Automatic Reminders on and off and set the mileage interval atwhich you would like to receive the reports. Press the ? for m

SystemTouch Screen ButtonBeepSelect to have the system beep to confirmchoices made through the touchscreen.Touch Panel ButtonBeepSelect to have the sy

Media PlayerPress the Settings icon > Settings > Media Player, then select fromthe following:Media PlayerAutoplay When this feature is on, the s

NavigationPress the Settings icon > Settings > Navigation, then select from thefollowing:NavigationMap Preferences Turn breadcrumbs on and off.H

FRONT PASSENGER SENSING SYSTEMWARNING: Even with Advanced Restraints Systems, children 12and under should be properly restrained in a rear seating pos

Phone SettingsPress the Settings icon > Settings > Phone, then select from thefollowing:PhoneBluetooth Devices Connect, disconnect, add or delet

Wireless & InternetYour system has a Wi-Fi feature that creates a wireless network withinyour vehicle, thereby allowing other devices (such as per

Wireless & InternetUSB MobileBroadbandInstead of using Wi-Fi, your system can alsouse a USB mobile broadband connection toaccess the internet. (Yo

HelpPress the Settings icon > Help, then select from the following:HelpWhere Am I? View your vehicle’s current location, if yourvehicle is equipped

CLIMATEPress the lower right corner on the touchscreen to access yourclimate control features. Depending on your vehicle line andoption package, your

G. A/C: Touch to turn the air conditioning on or off.• Use with recirculated air to improve cooling performance andefficiency.• Engages automatically

Climate Control Voice CommandsThe following voice commands are available at the main menulevel of a voice session. For example, press the voice button

Additional Climate Control Voice Commands“Minimum fan” “Windshield panel floor on”“Off” “Windshield panel on”“On” “Help”*If you have said “Temperature

Destination SelectionsPoint of Interest MapEmergency Edit Route Cancel RoutePrevious Starting Point Freeway Entrance/ExitLatitude/Longitude1. Enter th

Point of Interest (POI) CategoriesYour system offers a variety if points of interest categories.Main CategoriesFood/Drink & Dining AutomotiveTrave

Note: When the passenger airbag off light is illuminated, the passenger(seat mounted) side airbag may be disabled to avoid the risk of airbagdeploymen

cityseekr (If Available)Note: cityseekr point of interest information is limited to approximately154 cities (132 in the U.S., 13 in Canada and 9 in Me

This icon appears when your selection exists in multiplecategories within the system.When you are viewing more information for hotels, cityseekr also

Setting Your Navigation PreferencesSelect settings for the system to take into account when planning yourroute.Press the Settings icon > Settings &

When you select: You can:Traffic Preferences Choose how you want the system to handletraffic problems along your route.Automatic: Have the system rero

Change the appearance of the mapdisplay by repeatedly pressing thearrow button in the upper leftcorner of the screen. It togglesbetween three differen

Map IconsVehicle mark shows the current location of your vehicle. Itstays in the center of the map display, except when in scrollmode.Scroll cursor al

Quick-touch ButtonsWhen in map mode, touch anywhere on the map display to access thefollowing options:When you select: You can:Set as Dest Select a sc

Navigation Map UpdatesAnnual navigation map updates are available for purchase through yourdealership, by calling 1-800-NAVMAPS (in Mexico, call01–800

“DESTINATION”“<nametag>”“<POI category>”“Favorites”“Home”“Intersection”“Nearest <POI category>”“Nearest POI”“Play nametags”“POI cate

GENERAL INFORMATIONSYNC® End User License Agreement (EULA)• You have acquired a device (“DEVICE”) that includes softwarelicensed by FORD MOTOR COMPANY

Universal Garage Door Opener (If Equipped) 162HomeLink® wireless control system ...163Auxiliary Power Points 167Storage Compartmen

• Objects hanging off the seat back• Objects stowed in the seat back map pocket• Objects placed on the occupant’s lap• Cargo interference with the sea

DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS:• Speech Recognition: If the SOFTWARE includes speech recognitioncomponent(s), you should understand that

SOFTWARE’s ability to use WMDRM to play or copy protectedcontent. This action does not affect unprotected content. When yourDEVICE downloads licenses

provided, then the terms of this EULA shall apply, except that the MS,Microsoft Corporation or affiliate entity providing the SupplementalComponent(s)

property rights in and to the content which may be accessed through useof the SOFTWARE is the property of the respective content owner andmay be prote

End user noticeMicrosoft® Windows® Mobile for Automotive Important SafetyInformationThis system Ford SYNC™ contains software that is licensed toManufa

attempting to access a function of the system requiring prolongedattention. Even occasional short scans to the screen may be hazardous ifyour attentio

Potential Map InaccuracyMaps used by this system may be inaccurate because of changes inroads, traffic controls or driving conditions. Always use good

You agree to indemnify and hold TeleNav harmless against all claimsresulting from any dangerous or otherwise inappropriate use of theTeleNav Software

4. DisclaimersTo the fullest extent permissible pursuant to applicable law, in no eventwill TeleNav, its licensors and suppliers, or agents or employe

LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THETELENAV SOFTWARE. SOME STATES AND/OR JURISDICTIONS DONOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDE

KNEE AIRBAGThe knee airbag is located under the instrument panel. The systemworks along with the driver’s front airbag to help reduce injury to theleg

Software, including without limitation all related intellectual propertyrights. No licenses or other rights which are not expressly granted in thisAgr

NavTeq End User License AgreementEND USER TERMSThe content provided (“Data”) is licensed, not sold. By opening thispackage, or installing, copying, or

transfer the Data and all accompanying materials on a permanent basisif: (a) you retain no copies of the Data; (b) the recipient agrees to theterms of

RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OFTHE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTIONALLEGING ANY LOSS, INJURY OR DAMAGES, DIR

rights similar to those customarily claimed by the United Statesgovernment, this Data is a “commercial item” as that term is defined at48 C.F.R. (“FAR

The software from Gracenote (the “Gracenote Software”) enables thisdevice to do disc and music file identification and obtain music-relatedinformation

WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACYOF ANY GRACENOTE DATA FROM THE GRACENOTE SERVERS ORGRACENOTE CONTENT. GRACENOTE COLLECTIVELY AND

911 Assist™ ...393, 469AABS (see Brakes) ...212Accessing and using your USBport ...

Brakes ...212anti-lock ...212anti-lock brake system (ABS)warning light ...

EEco Mode ...183Electronic message center ...111Electronic stability control ...217Emergencies, roadsidejump-sta

The system consists of thefollowing:• a tag on the seat back indicatingthat side airbags are found onyour vehicle• side airbags located inside theseat

replacing bulbs ...296–297Head restraints ...154Heated steering wheel ...483Heating ...

Message center ...111warning messages ...124Mirrors ...98, 100fold away ...

Recommendations forattaching safety restraints forchildren ...24Relays ...265–266Rem

Starting your vehicle ...173jump starting ...253push button start system ...171Steering wheel ...

Voice commands in phonemode ...380Voice recognition ...428WWarning lights (see Lights) ...

WARNING: All occupants of your vehicle including the drivershould always wear their safety belts even when an airbag SRSand curtain airbag is provided

Children 12 years old and under should always be properly restrained inthe rear seats. The Safety Canopy will not interfere with childrenrestrained us

If any of these things happen, even intermittently, have the supplementalrestraint system serviced at an authorized dealer immediately. Unlessserviced

PRINCIPLE OF OPERATIONThe remote control allows you to:• remotely lock or unlock the vehicle doors• unlock the doors without actively using a key or r

Intelligent Access (If Equipped)The system uses a radio frequency signal to communicate with yourvehicle and your vehicle to unlock when one of the fo

Intelligent Access Key (If Equipped)Type 1Type 2Your vehicle may be equipped with two intelligent access keys whichoperate the power locks and the rem

Type 2To release the key blade, slide therelease on the back of thetransmitter, then pull the blade out.Note: Your vehicle’s back-up keyswere issued w

Stability Control 216AdvanceTrac® ...217Parking Aids 218Sensing system...218Ac

Intelligent Access Key (Type 1)1. Press and hold the push buttonson the edges of the transmitter torelease the cover. Carefully removethe cover.2. Rem

Intelligent Access Key (Type 2)1. Remove the backup key from the transmitter.2. Twist a thin coin under the tabhidden behind the backup key headto rem

Remote Start (C-MAX Energi Only)WARNING: To avoid exhaust fumes, do not use remote start ifyour vehicle is parked indoors or areas that are not wellve

Remote Starting the VehicleNote: Each button press must be done within three seconds of eachother. The vehicle will not remote start if this sequence

Turning the Vehicle Off After Remote StartingPress the button once. The parking lamps will turn off.You may have to be closer to the vehicle than when

PRINCIPLES OF OPERATIONMyKey® allows you to program keys with restricted driving modes topromote good driving habits. All but one of the keys programm

• Audio system maximum volume of 45%. A message in the audiosystem is displayed when attempting to exceed the limited volume.• AdvanceTrac. The system

CLEARING ALL MYKEYSNote: All programmed MyKeys can be cleared within the same key cyclein which a MyKey was created, otherwise an admin key is require

non-Ford-approved remote start system as a MyKey if the remote startfob is used by the MyKey driver.To program a non-Ford-approved remote start system

MYKEY TROUBLESHOOTINGCondition Potential CausesI cannot program akey.• The key in the ignition does not have adminprivileges.• The key in the ignition

Fuses 265Changing a fuse ...265Fuse specification chart ...266Maintenance 275General i

Condition Potential CausesI accidentallyprogrammed all keysas restricted keys.• The vehicle has a remote start system thatis recognized as an admin ke

LOCKING AND UNLOCKINGYou can use the power door lock control or the remote control to lockand unlock the vehicle.Power Door LocksThe power door lock c

Remote ControlThe remote control can be used anytime the vehicle is not running.Unlocking the Doors (Two-Stage Unlock)Type 1Type 2Press the button to

LiftgateWARNING: Make sure all persons are clear of the liftgate areabefore using liftgate control.WARNING: Make sure the liftgate is closed to preven

Smart Unlocks for Integrated Keyhead TransmitterThis feature helps to prevent you from locking yourself out of the vehicleif your key is still in the

The autounlock feature will unlock all the doors when:• autolock has locked the doors• you stop the vehicle and switch the ignition off or to accessor

Illuminated EntryThe interior lamps and select exterior lamps illuminate when the remoteentry system is used to unlock the door(s).The illuminated ent

LIFTGATEWARNING: It is extremely dangerous to ride in a cargo area,inside or outside of a vehicle. In a collision, people riding in theseareas are mor

Power Liftgate (If Equipped)WARNING: Make sure all persons are clear of the power liftgatearea before using the power liftgate control.WARNING: Keep k

To open or close using the hands-free liftgate feature (withintelligent access only):1. Make sure you have an intelligentaccess transmitter within 3 f

Vehicle Care 304Cleaning products...304Cleaning the exterior ...304Waxing...

To close with the control on theliftgate: Press and release thebutton.WARNING: Keep clear of the liftgate when activating the rearswitch.Setting Liftg

Obstacle DetectionWhen closing: The system will stop when it detects an obstacle and twoshort chimes will sound. Once the obstacle is removed the lift

SECURILOCK® PASSIVE ANTI-THEFT SYSTEMNote: The system is not compatible with non-Ford aftermarket remotestart systems. Use of these systems may result

Programming a Spare Integrated Keyhead TransmitterNote: A maximum of eight coded keys can be programmed to yourvehicle; all eight can be integrated ke

Programming a Spare Intelligent Access KeySee your authorized dealer to have additional keys programmed to yourvehicle.ANTI-THEFT ALARM (IF EQUIPPED)T

ADJUSTING THE STEERING WHEELWARNING: Do not adjust the steering wheel when your vehicleis moving.Note: Make sure that you are sitting in the correct p

AUDIO CONTROL (IF EQUIPPED)Select the required source on the audio unit.The following functions can be operated with the control:A. Volume upB. Seek u

CRUISE CONTROLSee the Cruise Control chapter.INFORMATION DISPLAY CONTROLUse the arrows on the left side ofthe steering wheel to navigate theinformatio

WINDSHIELD WIPERSNote: Fully defrost the windshield before switching on the windshieldwipers.Note: Make sure the windshield wipers are switched off be

AUTOWIPERS (IF EQUIPPED)Note: Fully defrost the windshield before switching on the windshieldwipers.Note: Make sure the windshield wipers are switched

SYNC® 374Pairing your phone for the first time ...379911 Assist™ ...393Vehicle Health Report

WINDSHIELD WASHERSNote: Do not operate the washers when the washer reservoir is empty.This may cause the washer pump to overheat.The washer will spray

LIGHTING CONTROLA. OffB. Parking lamps, instrument panellamps, license plate lamps and taillampsC. HeadlampsHigh BeamsPush the lever forward to switch

AUTOLAMPS (IF EQUIPPED)Note: It may be necessary to switch your headlamps on manually insevere weather conditions.The headlamps will switch on andoff

Vehicles Without Front Fog LampsA. Press repeatedly or press andholdtodim.B. Press repeatedly or press andhold to brighten.HEADLAMP EXIT DELAYAfter yo

FRONT FOG LAMPSPress the control to switch the foglamps on or off.You can switch the fog lamps onwhen the lighting control is in anyposition except of

Front Interior lamp (if equipped)Note: Some interior lamps are equipped with a single switch for the leftand right map lamps.A. Left map lamp switch,

AMBIENT LIGHTING (IF EQUIPPED)The ambient lighting system illuminates the interior with a choice ofseveral colors. The ambient lighting control is loc

POWER WINDOWSWARNING: Do not leave children unattended in the vehicle anddo not let them play with the power windows. They mayseriously injure themsel

Window LockPress the control to lock or unlock the rearwindow controls. It will illuminate when therear window controls are locked.Bounce-Back (If Equ

6. Lift and hold the switch until the window is fully closed.7. Open the window and then try to close it automatically.8. Reset and repeat the procedu