Ford 2014 E-450 v.2 Manuel d'utilisateur télécharger pdf (Page 349)

Vehicle Health Report and SYNC Services (Traffic, Directions

and Information) issues

Issue Possible

cause(s)

Possible solution(s)

I received a text

that the Vehicle

Health Report is

not activated.

• Your account

may not be

activated on the

website, OR

• You may have

the wrong VIN

(vehicle

identification

number) listed.

• This is a free feature, but you

must first register online to use

it.

• Make sure that your VIN is

correctly listed in your account.

I am unable to

retrieve the

report on the

website, or I

receive a system

error.

The preferred

dealer

information did

not load correctly.

When you register your account,

you must list a preferred dealer.

If one is already listed, try

selecting another dealer and

logging out. Log back in and

change it back to your preferred

dealer and retrieve the report.

I am unable to

submit a report.

• This could be

due to your

phone’s

compatibility, OR

• Bad signal

strength, OR

• Your phone

may not be

activated on the

website.

• Update your mobile number

in your account on the website.

• Make sure you have full signal

strength and that your

Bluetooth volume level has been

turned up.

• Try deleting your phone and

performing a clean pairing.

I heard a

commercial when

I tried to use

Traffic, Directions

and Information.

• The phone in

use is not

activated, OR

• Your phone has

ID blocker active.

• This is a free feature, but you

must first register online to use

it.

• Turn off ID blocker on your

phone as the system recognizes

you by your phone number.

• Make sure the currently

connected phone is the same

one that is registered on your

SyncMyRide account.

348 SYNC®

2014 Econoline (eco)

Owners Guide gf, 2nd Printing, September 2013

USA (fus)

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