Ford 2013 F-550 v.2 Manuel d'utilisateur Page 465

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Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)
Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.
Your account
may not be
activated on the
website, OR
You may have
the wrong VIN
(vehicle
identification
number) listed.
This is a free feature, but you
must first register online to use it.
Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.
The preferred
dealer information
did not load
correctly.
When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.
This could be
due to your
phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.
Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.
The phone in
use is not
activated, OR
Your phone has
ID blocker active.
This is a free feature, but you
must first register online to use it.
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
464 SYNC®
2013 F-250/350/450/550 (f23)
Owners Guide gf, 2nd Printing, December 2012
USA (fus)
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