Ford 2012 Flex v.1 Manuel d'utilisateur télécharger pdf (Page 309)

In Canada:

Mailing address

Customer Relationship Centre

Ford Motor Company of Canada, Limited

P.O. Box 2000

Oakville, Ontario L6J 5E4

Telephone

1-800-565-3673 (FORD)

Online

www.ford.ca

Additional assistance

If you have questions or concerns, or are unsatisfied with the service you

are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing authorized dealer.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company

policies, please contact the Ford Customer Relationship Center

In order to help you serve you better, please have the following

information available when contacting a Customer Relationship Center:

• Vehicle Identification Number (VIN)

• Your telephone number (home and business)

• The name of the authorized dealer and city where located

• The vehicle’s current odometer reading

In some states, you must directly notify Ford in writing before pursuing

remedies under your state’s warranty laws. Ford is also allowed a final

repair attempt in some states.

In the United States, a warranty dispute must be submitted to the BBB

AUTO LINE before taking action under the Magnuson-Moss Warranty

Act, or to the extent allowed by state law, before pursuing replacement

or repurchase remedies provided by certain state laws. This dispute

handling procedure is not required prior to enforcing state created rights

or other rights which are independent of the Magnuson-Moss Warranty

Act or state replacement or repurchase laws.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d) requires that, if a manufacturer

or its representative is unable to repair a motor vehicle to conform to the

Customer Assistance

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2012 Flex (471)

Owners Guide, 1st Printing

USA (fus)

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Ford 2012 Flex v.1 Manuel d'utilisateur Page 309

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