Ford 2011 F-550 v.1 Manuel d'utilisateur télécharger pdf (Page 311)

ROADSIDE ASSISTANCE

Getting roadside assistance

To fully assist you should you have a vehicle concern, Ford Motor

Company offers a complimentary roadside assistance program. This

program is separate from the New Vehicle Limited Warranty. The service

is available:

• 24-hours, seven days a week

• for the coverage period listed on the Roadside Assistance Card

included in your Owner Guide portfolio.

Roadside assistance will cover:

• a flat tire change with a good spare (except vehicles that have been

supplied with a tire inflation kit)

• battery jump start

• lock-out assistance (key replacement cost is the customer’s

responsibility)

• fuel delivery – Independent Service Contractors, if not prohibited by

state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of

gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel

delivery service is limited to two no-charge occurrences within a

12-month period.

• winch out – available within 100 feet (30.5 meters) of a paved or

county maintained road, no recoveries.

• towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized

dealer within 35 miles (56 km) of the disablement location or to the

nearest authorized dealer. If a member requests to be towed to an

authorized dealer more than 35 miles (56 km) from the disablement

location, the member shall be responsible for any mileage costs in

excess of 35 miles (56 km).

Trailers shall be covered up to $200 if the disabled eligible vehicle

requires service at the nearest authorized dealer. If the trailer is disabled,

but the towing vehicle is operational, the trailer does not qualify for any

roadside services.

DEF or Diesel Exhaust Fluid is available at most Ford or Lincoln

Mercury Dealers. To locate a local dealer you may do so via the following

options: via the internet www.dealerconnection.com , or call the Ford

Roadside Assistance center at 1-800-241-3673 or via the Department of

Energy’s website to find other retailers

http://www.afdc.energy.gov/afdc/locator/def.

Roadside Emergencies

311

2011 F-250/350/450/550 (f23)

Owners Guide, 1st Printing

USA (fus)

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Ford 2011 F-550 v.1 Manuel d'utilisateur Page 311

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