Ford 2009 Explorer v.1 Manuel d'utilisateur télécharger pdf (Page 343)

UTILIZING THE MEDIATION/ARBITRATION PROGRAM

(CANADA ONLY)

For vehicles delivered to authorized Canadian dealers. In those cases

where you continue to feel that the efforts by Ford of Canada and the

authorized dealer to resolve a factory-related vehicle service concern

have been unsatisfactory, Ford of Canada participates in an impartial

third party mediation/arbitration program administered by the Canadian

Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight-forward and relatively speedy alternative

to resolve a disagreement when all other efforts to produce a settlement

have failed. This procedure is without cost to you and is designed to

eliminate the need for lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct

hearings at mutually convenient times and places in an informal

environment. These impartial arbitrators review the positions of the

parties, make decisions and, when appropriate, render awards to resolve

disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s

award is binding both to you and Ford of Canada.

CAMVAP services are available in all territories and provinces. For more

information, without charge or obligation, call your CAMVAP Provincial

Administrator directly at 1-800-207-0685.

FORD EXTENDED SERVICE PLAN

You can get more protection for your new car or light truck by purchasing

Ford Extended Service Plan (Ford ESP) coverage. It provides the following:

• Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain

maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating authorized dealer.

There are several plans available in various time, distance and deductible

combinations which can be tailored to fit your own driving needs. Ford

ESP also offers reimbursement benefits for towing and rental coverage.

When you buy Ford ESP, you receive Peace-of-Mind protection

throughout the United States and Canada, provided by a network of

more than 4,600 participating authorized dealers.

If you did not take advantage of the Ford Extended Service Plan at the

time of purchasing your vehicle, you may still be eligible. Since this

information is subject to change, please ask your authorized dealer for

complete details about Ford Extended Service Plan coverage options, or

visit the Ford ESP website at www.ford-esp.com.

2009 Explorer (exp)

Owners Guide, 1st Printing

USA (fus)

Customer Assistance

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Ford 2009 Explorer v.1 Manuel d'utilisateur Page 343

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