Ford 2013 Explorer v.4 Manuel d'utilisateur télécharger pdf (Page 475)

USB/Media Issues

Issue Possible

Cause(s)

Possible Solution(s)

I am having

trouble connecting

my device.

Possible device

malfunction.

• Try turning off the device,

resetting the device or removing

the device’s battery, then trying

again.

• Make sure you are using the

manufacturer’s cable.

• Make sure the USB cable is

properly inserted into the device

and the vehicle’s USB port.

• Make sure that the device does

not have an auto-install program

or active security settings.

SYNC does not

recognize my

device when I turn

on the car.

This is a device

limitation.

Make sure you are not leaving the

device in your vehicle during very

hot or cold temperatures.

Bluetooth audio

does not stream.

• Thisisa

phone-dependent

feature, OR

• The device is

not connected.

Make sure the device is

connected to SYNC and that you

have pressed play on your device.

SYNC does not

recognize music

that is on my

device.

• Your music files

may not contain

the proper artist,

song title, album

or genre

information, OR

• The file may be

corrupted, OR

• The song may

have copyright

protection which

does not allow it

to play.

• Make sure that all song details

are populated.

• Some devices require you to

change the USB settings from

mass storage to MTP class.

474 SYNC®

2013 Explorer (exp)

Owners Guide gf, 4th Printing, November 2012

USA (fus)

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