Ford 2007 Explorer Sport Trac v.1 Manuel d'utilisateur télécharger pdf (Page 247)

GETTING THE SERVICES YOU NEED

At home

You must take your Ford vehicle to an authorized dealer for warranty

repairs. While any authorized dealer handling your vehicle line will

provide warranty service, we recommend you return to your selling

authorized dealer who wants to ensure your continued satisfaction.

Please note that certain warranty repairs require special training and/or

equipment, so not all authorized dealers are authorized to perform all

warranty repairs. This means that, depending on the warranty repair

needed, you may have to take your vehicle to another authorized dealer.

A reasonable time must be allowed to perform a repair after taking your

vehicle to the authorized dealer. Repairs will be made using Ford or

Motorcraft parts, or remanufactured or other parts that are authorized by

Ford.

If you have questions or concerns, or are unsatisfied with the service you

are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing authorized dealer.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company

policies or procedures, please contact the Ford Customer Relationship

Center at 1-800-392-3673 (FORD).

Away from home

If you own a Ford or Mercury vehicle and are away from home when

your vehicle needs service, or if you need more help than the authorized

dealer could provide, after following the steps described above, contact

the Ford Customer Relationship Center to find an authorized dealer to

help you.

In the United States:

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired: 1-800-232-5952)

www.customersaskford.com

2007 07+ Explorer Sport Trac (esp)

Owners Guide (post-2002-fmt)

USA (fus)

Customer Assistance

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Ford 2007 Explorer Sport Trac v.1 Manuel d'utilisateur Page 247